Enrollment Specialist

Milwaukee, WI, USA Req #1844
Thursday, June 13, 2024

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.


Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: June 27th, 2024, or upon receipt of 50 applicant submissions




Enrollment Specialist

Children’s Long-Term Support Waiver

Children Youth and Family Services– Coggs location

Hourly Range: $22.57- $30.99


The Children’s Long-Term Support (CLTS) waiver program is a Medicaid Home and Community Based Waiver program which provides services for children with disabilities. The waiver program allows Wisconsin to use Medicaid funding for community-based supports and services to promote inclusion, access, and empowerment. The program is administered by Milwaukee County Department of Health and Human Services, Children, Youth and Family Services for residents of Milwaukee County.

Job Summary: Under the direction of the Supervisor, the main purpose of the Enrollment Specialist is to provide support to the CLTS program, Support and Service Coordination (SSC), and the Behavioral Health Services Children’s Intake team. This position will also support participants enrolling to the CLTS program through internal SSC or a contracted agency. The Enrollment Specialist will provide case management for children and families currently on the wait list.


Job Responsibilities

  • Create electronic file for participants, maintain waitlist, reports, and tracking. Collaborate with the Behavioral Health Services Intake team to review paperwork, Medicaid eligibility, and to determine if a participant is vulnerable.
  • Collaborate with Intake and CLTS team to ensure submissions and information are accurate. Work with internal and external SSC agencies to enroll and disenroll participants. Determine the need for Waiver Medicaid and conduct home visits as needed.
  • Enter case notes and participant information into the Program Participant System as well as Eligibility and Enrollment Streamlining. Ensure to comply with State of WI CLTS Waiver Manual requirements and meet internal quality assurance benchmarks.
  • Monitor, report, complete projects, and special assignments by establishing objectives, goals, and outcomes. Assist in the development of policies and procedures.
  • Determine outcomes and discuss services with families to make referrals. Complete purchase order requests, respite care grants, assist with home modification, as well as providing resources. Participate in trainings and meetings.
  • Perform other duties as assigned. 


Minimum Qualifications:

  • Resident of the state of Wisconsin
  • Valid Wisconsin driver’s license with access to an insured and reliable vehicle; both maintained throughout employment
  • Bachelor's Degree or higher from an accredited college or university in the field of Social Work, Psychology, Human Services, or in a closely related field
  • At least one (1) year of experience working with Children with Disabilities, case management, or related experience.
  • Advanced knowledge of all related computer and software applications, such as word processing and spreadsheets.


Additional Knowledge, Skills, and Abilities: Advanced analysis skills, problem solving skills, ability to learn Third Party Claims Administration and authorizations; ability to identify other programmatic supports, informal and formal, to support families. HSW Children's Program staff should have competencies which demonstrate they understand child and life span development, dynamics of family relationships, family support, and parenting education (e.g., principles methods and approaches, parent guidance and nurturing principles, child and family health and safety concerns, concepts of diversity in family systems, and relationships among family, school, and community). Skills needed for success in this role include customer service, excellent verbal communication, patience, writing succinctly, critical thinking, and a professional approach. HSWs must have the ability to work collaboratively with other units and organizations within and throughout the county.  Proficient in common office suite computer programs; data collection, analysis and in the use of general office equipment.


NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.



Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Other details

  • Job Family 3 - Public Welfare
  • Job Function 2 Professionals
  • Pay Type Hourly
  • Travel Required Yes
  • Required Education Bachelor’s Degree
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Location on Google Maps
  • Milwaukee, WI, USA