SUMMARY:

The Job Specialist position is responsible for providing case management, vocational and placement service coordination to program participants.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides case management services to program participants.
  • Referrals and assessment
  • Intake
  • Manage case load
  • Job placement and follow up
• Maintains on-going communication with referring and other affiliated agencies and families.
• Conducts intakes and program orientation process for new program participants.
• Provides vocational counseling to program participants and acts as referral source for additional counseling services, as needed.
  • Addresses major behavioral issues that arise at the worksite.
• Contributes to the development of ISP’s (Individual service Plans) and ITEP’s (Individual Training and Employment Plans), vocational plans, and writes status assessments, attends team meetings and maintains written documentation pertaining to case management services.
  • Defines ISP / ITEP with clear job assignment recommendations.
  • Defines ISP / ITEP with clear intervention strategies for worksite productivity/performance.
  • Defines classroom plan.
• Attends Client assignment meetings and placement meetings, meets with Supervisor weekly and provides back-up coverage for team members as needed.
• Provides monthly reports to participants, funding source and Goodwill team, regarding progress towards plan.
• Generates productive partnerships with businesses to allow for ongoing placement of participants from training programs.
• Researches industries likely to hire participants. Reviews hiring trends of businesses in surrounding areas.
• Establishes rapport between Goodwill and employers to leverage multilateral partnerships.
• Places graduates of Goodwill’s programs into appropriate jobs and ensure retention and satisfaction.

• Continuously strategizes to:
  • Target companies which are a good match with participants
  • Reach out to those companies
  • Develop events and activities that will lead to hiring.
• Attends professional and trade meetings to generate new contacts and prospects.
• Manages sales activity including identifying employers, relationship building and account activity.
• Performs follow up calls and visits to employers to ensure high level of employer satisfaction.
• Presents Goodwill’s services and clientele to the business community and other targeted audiences.
• Arranges on-site recruitment opportunities, as appropriate.
• Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Bachelor’s degree required, one year of related experience preferred.
• Knowledge of community resources and social services agencies.
• Bilingual preferred.
• Strong written and verbal communication skills.
• Ability to read, analyze and interpret general business periodicals, professional journals and government regulations.
• Ability to write reports and business correspondence.
• Requires acceptable results of CORI check according to Goodwill policy and requirements. 
• Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.       

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit and use hands to finger, handle or feel objects, tools or controls.  The employee is occasionally required to stand, walk and reach with hands and arms.
• Specific vision abilities required by this job include depth perception, peripheral vision, the ability to distinguish basic colors and the ability to adjust vision to bring objects into focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.