Temporary Customer Service Representative

Motion Picture Industry Pension and Health Plans (MPI) is seeking a Temporary Representative to work alongside our Visitor Center with strong customer service and teamwork skills, and a sincere desire to help others with empathy, care, and compassion within a dynamic, multifaceted environment.

This Temporary Assignment will also help guide Participants through the application process for hardship-based retirement benefit withdrawals, assist with application review, and provide related customer service support in person, over the phone, and via email correspondence.

This assignment would work 8am-5pm, with need for occasional overtime, and pays $22.50 per hour. We anticipate the temporary assignment to last until the end of this year; this could be subject to change depending on business needs.

Essential Duties and Responsibilities:

• Assist walk in visitors without appointments
• Assist with in-person and Zoom appointments
• Perform witnessing services on various MPI forms and documents.
• Assist with appointment screening and scheduling activities including:
• Perform screening callouts to Participants who have made online appointments
• Schedule manual appointments for Health and Retirement Benefits
• Monitor the Visitor Center voicemail box and return calls
• Assist visitors with their questions, unresolved issues, and escalations.
• Support Retirement Services Activities:
• (a) Correspond with Participants to request forms and documents
• (b) Send Pension and IAP applications and packets to Participants
• (c) Monitor/track incoming forms/documents for Pension and IAP refund applications, Retirement Benefits mailboxes, Unity tickets, email, and WebEx requests.
• (d) Send completed forms and documents for imaging
• (e) Assign applications/forms/documents to Retirement Benefit Analysts for review/approval.

• Interact with other departments via phone and email to help with participant inquiries and successfully resolve issues and escalations.
• Perform other duties as assigned.

Qualifications, Skills & Experience:

• Bachelor’s degree or High School diploma
• 1-2 years’ equivalent experience in a relevant customer service or healthcare setting.
• Strong customer service skills and the ability to answer complicated questions, assist with resolving issues, and escalate issues as necessary in an accurate and effective manner.
• Prioritization skills and the ability to work in a dynamic, multifaceted environment.
• Intermediate or better proficiency with MS Outlook, Excel, and Word.
• Familiarity with internal messaging system.
• Strong oral and written communication skills.
• Strong analytical and research skills. Must be detail oriented, with the ability to multi-task and meet scheduled deadlines.
• Professional phone and in-person etiquette, appearance, and demeanor.
• Excellent attendance, punctuality, and reliability.
• Ability to work independently.
• Ability to interact with staff at all levels of the organization.
• Excellent judgment, integrity, and strong work ethic.
• Ability to accept direction and developmental guidance from supervisor.
• Bilingual (Spanish) speaking a plus.

Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted. Qualified candidates, please submit a letter of interest including compensation requirements and current resume for consideration.

Please note, this is an onsite assignment at our offices in Studio City, CA. MPI requires contractors to be vaccinated against Covid-19 with exceptions as required by law. 

About MPI:

Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.

Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction and is Great Place to Work Certified!