Medicare Inside Sales

Set sales appointments, recruit attendance at group sales meetings, respond to benefit inquiries and complete on-line enrollment applications for MVP Medicare prospects. Address prospect questions, including eligibility, benefit interpretation and cost sharing via inbound and outbound calls, walk-in contact and written correspondence/email. Assure understanding level of each prospect/enrollee by providing clear, complete and accurate information regarding assigned product benefits, policies and procedures. Qualify each prospect according to departmental and federal guidelines. Meet accessibility and quality goals, such as average speed of answer and abandonment rate. Document complete and accurate prospect records and process all appointments, registrations and requests for information in CRM. Meet individual and team membership goals. Follow company and federal sales and marketing guidelines in all interactions with prospects. Performs other duties as assigned.

POSITION QUALIFICATIONS

Minimum Education:

Associate's degree in Marketing, Sales, Communications or related field, or equivalent combination of education & related experience.

Minimum Experience:

• Successful customer service experience and relevant office experience.
• Experience in positions where adherence to strict confidentiality is required.
• Healthcare / health insurance experience, preferred.
• Call Center experience preferred.
• Licensure Requirement: NYS and VT LAH Health Insurance license is required within 4 weeks training period prior to selling.

Required Skills:

• Strong effective written and verbal communication skills
• Excellent sales and customer service skills, accountability and follow through
• Computer skills using Microsoft applications.
• Flexibility to travel and attend off site assignments
• Demonstrated time management and project planning skills. Must possess good problem-solving capabilities.
• Must be self-directed, confident and sensitive to the needs of Medicare eligible populations.
• A high level of personal integrity and the ability to represent the company in a professional and courteous manner at all times.
• Outlook, Word for Windows desired and basic data entry/typing skills.
• Customer Relationship Management data system fluency desired.
• Knowledge of Excel (or comparable program) helpful.
• High level of personal integrity and the ability to represent the company in a professional and courteous manner at all times.

Preferred Skills:

• Salesforce experience
• Bilingual desirable

Remote, travel required (mileage reimbursement), salary plus bonus

About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), sick time, service time off, paid holidays, and floating holidays, allowing you to take time off when it suits you best.
• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
• Life insurance and disability coverage to ensure financial security for you and your dependents.
• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about totalcompensation and benefits will be provided during the hiring process.

MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com
 

Please apply and learn more – including how you may become a proud member of our team.