Tour Driver (Summer Temporary)

Space Center Houston is a space exploration learning destination dedicated to revealing how science and humanity power space exploration through meaningful, moving experiences about people and the courage, innovation, and teamwork they use to expand the boundaries of what's possible. We inspire guests of all ages to connect with the significance of space exploration as incredible feats of human spaceflight continue to bring joy and wonder to the world. Owned and operated by the nonprofit Manned Space Flight Education Foundation, we are the Official Visitor Center of NASA Johnson Space Center and a Smithsonian affiliate.

We are currently seeking summer temporary Tour Drivers responsible for the safe transportation of guests on the Space Center Houston Tram Tour. As a member of the Guest Operations team the Tour Driver is responsible for driving the vehicle and providing exceptional service to guests visiting Space Center Houston. Summer temporary crew members generally start work in May or June (depending on availability) and work through mid-August. Responsibilities and qualifications are shown below:

POSITION RESPONSIBILITIES 

• Safely operate a Space Center Houston tram according to established procedures.
• Engage guests through pleasant greetings and by providing exceptional guest service.
• Educate guests about current NASA programs and the history of manned space flight.
• Follow established routes and directions of dispatcher.
• Operate ramp to assist wheelchair-bound passengers on and off tram.
• Work as part of a team on common duties to ensure the efficient operation of the tour.
• Responsible for proper flow of guests on the tour and through tour attractions and exhibits.
• Maintain a safe, clean and orderly work location.
• Accurately document hourly and daily reports.
• Other duties as assigned.

POSITION QUALIFICATIONS

• Must possess a valid Texas driver's license and an excellent driving record.
• Previous experience driving large, multi-occupant vehicles preferred.
• Customer service experience preferred.
• Ability to adhere to all company safety standards, service values, and operating procedures.
• An enthusiastic and outgoing personality with strong interpersonal and communication skills.  A genuine desire and willingness to provide an excellent guest experience and proactively engage guests.
• The ability to work well as part of a team environment.
• A self-starter with the maturity to work with little or no supervision.
• The ability to drive a vehicle and/or stand at assigned locations for up to 8 hours with periodic breaks. Ability to climb/descend stairs.
• Ability to move quickly through groups of people to reach guests who need assistance; assist guests in emergency situations and assist guests in wheelchairs with entering and exiting the tram or vehicle. Must have the ability to push and pull the guest’s weight when loading and unloading wheelchair.
• Must be available to work a varied schedule of weekdays, weekends and holidays as needed. At least 3 days of availability preferred. 
• Willingness to work in a variety of work functions and locations including inside and/or outside in various weather conditions. 
• Successfully complete a motor vehicle driving history check and drug screen.
• Minimum age for employment in this position is 18.