Gift Shop Supervisor

Gift Shop Supervisor

Join us in caring for the most important people on Earth. We reward hard – working and caring professionals with competitive pay, great benefits and career growth opportunities.

St. Ann’s Community is seeking a full time Gift Shop Supervisor for the St. Ann’s Home located on the Portland Campus in Irondequoit. The primary purposes of your job are Assisting residents, employees, and guests in sales as well as perform cash register procedures, and maintain upkeep of shop.

St. Ann’s Community Offers:

• Full time hours
• Pay Range $17.50 - $21.90/hr.
• Tuition Reimbursement and Scholarship Opportunities
• Dental, Health & Vision
• 403(b) Retirement Plan
• Great employee perks such as DashPass and Discounted RTS Bus Passes

Job Description:

• Perform and teach multiple sales-selling techniques
• Perform and teach all cash register procedures to include: cash & charge sales, employee and resident debits as well as discounts.
• Perform and teach correction procedures on errors made in registers.
• Handle the balancing of close-out procedures.  This includes the ability to find, correct mistakes made during the day and teach employee or volunteer what was incorrect and how to look for and treat mistakes in future.  This also includes daily drops and taking to finance the following day after rechecking daily audits.
• Order for both facilities:  paper products, beverages, food, snacks, sundries, paper products and candy from vendors.  Must have ability to pick up food items locally (such as snack from Sams Club, Andys Candy).  Other products ordered through St. Ann’s vendors and national reps.
• Maintain running inventory of foods delivered or picked up at both facilities and record those as well as the amount returned. 
• Must have ability to figure % of lost foods, keep records and meet with manager weekly to discuss why changes are made before more is ordered, but must be able to make these changes without consulting manager based on losses or high sales.
• Hires, trains, supervise and gives performance feedback to all clerks & leads.
• Responsible for all scheduling adhering to allowed budgeted FTE’s.
• Keep running inventory of what is needed from set-up area.
• Teach importance of restocking for revenue purposes.  Check on a regular basis and when making changes record  for all staff to read. 
• Have ability to display.  Know when merchandise is sold so fill ins can be made and explain why certain gift and food items are placed a certain way.
• Sign for deliveries, check counts, damages and mark products based on training from manager.  Call in damages and send back if that is what company is requesting.
• After marking merchandise, display by telling stories in shops and great presentation in cafes.  Back stock of items must be put in specific area. 
• The food items must have signs and prices describing items. 
• Store remainder in freezer.  Only one piece out at a time of specific foods. This ensures freshness and cuts down on losses.
• Conducts monthly inventory.  
• Take the inventories, input figures in programs, double check for correctness and match to previous inventory.
• Assist in training of new staff and volunteers.
• Follow through training with periodic checks to ensure staff knows all aspects of the job and any new programs. 
• Teach new systems and write up memos to assist them. 
• List new foods and those that need preparing with training and guidelines.
• Set up schedules on a weekly basis for staff and checking calendar for wanted times off.  Let employees know they must request times off and fill in themselves unless manager or assistant is needed.
• Able to sign off bills from all departments, doubling checking info, input in to computer program, make copies and turn in to payables.
• Check café bills on a monthly basis to see if any price increases exist.  If so make decision to increase retail price or just make sure new price in put in CMI (café monthly inventory).
• Discuss with buyer and be present when new merchandise is ordered from sales reps whenever possible.  Have input based on what items work best for both facilities.
• Record inter-departmental charges, make copies, distribute to finance.
• Perform other tasks asked by manager.
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       Candidate Requirements:

• High School graduate, bachelors degree not necessary but preferred . 
• Some training in retail or food services also preferred
• Individual must demonstrate initiative and ability to willingly assist and train staff and volunteers. 
• Previous managerial and administrative skills needed.  Experience in retail with additional  food industry experience preferred.

Join us in Caring for the Most Important People on Earth

The employment policy of St. Ann’s Community is to provide equal opportunity to all persons.  Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, age, disability, veteran status or any other Federal or State legally-protected classes.