Dispatcher

Job Purpose:  Under limited supervision, dispatch all buses to ensure on-time performance of service within an assigned geographical area.

Major Responsibilities:

1. Oversee all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
2. Counsel & coach drivers and monitors on front line disciplinary & service issues.
3. Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager or resolve problems directly with the customer.
4. Handle heavy phone and radio traffic.
5. Serve as primary communication liaison with major contracted customer.
6. May handle charter reservations, billing, or driver payroll.  May monitor licensing and participate in hiring drivers.
7. Provide solutions to drop-off and pick-up problems; resolve issues as needed.
8. May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
9. Complete special projects as assigned.
10. Assist drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures.

Minimum Education & Certifications Required:

• High school diploma or equivalent preferred
• Possess or have the ability to obtain CDL Operator’s license with required endorsements & other state or local permits as required

Requirements & Expectations:

• Minimum of 3 years of experience in the transportation industry
• Managerial experience preferred
• CDL may be required
• Good verbal communication and customer service skills.
• The ability to work early morning hours.
• Basic knowledge of radio dispatch equipment
• Ability to work under time constraints and deadlines
• Must maintain a professional and respectful attitude toward fellow employees and customers.
• Dress in a professional and appropriate manner for a business environment.
• Perform all job functions in the safest manner adhering to OSHA guidelines & other applicable Federal& State laws
• Execute all job duties while following company policy and procedur
• Proficient computer skills including Microsoft Office
• Ability to use or learn to use internet, additional programs as required and office equipment, including fax and phones or other electronic devices

Physical Requirements & Working Conditions (include amount of travel):     

• Ability to successfully complete dexterity test and DOT physical and comply with drug free workplace policy
• School bus yard /Office/On-the-road. Some outdoor work.
• Physical requirements include:
• Opening service door, emergency door, bus hood, steering, windows, applying service & parking brake, adjusting mirrors & wheelchairs, student evacuations up to 120 lbs and for up to 40 feet.
• Lifting Bus hood, trash box, challenged passenger into their seats, wheel chocks, tire chains, emergency equipment.  Up to 40 lbs.   
• Walking Crossing lot, up and down bus aisle, around exterior of bus
• Sitting Up to 2-3 hours
• Climbing Steps in and out of bus, cleaning windshield, under hood inspection
• Reaching under hood inspection, cleaning windows, applying tie-downs, safety vests, car seats, adjust mirrors, opening emergency door from ground, checking roof hatch, applying service brake, clutch and accelerator.
• Gripping doors, knobs, switches, handles, etc.
• Detecting problems with passengers on bus, emergency  vehicles, unusual engine noises
• Bending/Stooping Pre-trip inspection, applying tie-downs, sweeping, checking for sleeping
• Squatting children multiple times per route per day
• Seeing, Driving, reading street signs, route sheets
• Communicating, Via the English language with passengers, parents, school officials, dispatch, monitor if applicable
• Dropping From emergency door to ground

List any additional measures applicable to this position (Headcount, # of buses):  

• Number of vehicles
• Revenue
• Number of employees
• Number of customers: Typically one primary contracted client
• Number of direct reports: Typically less than 8, excluding front line support drivers & monitors
• Number of locations: typically one; possibly additional satellite facility
• Other relevant scope measures

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.