Contract Manager

Daily leadership and management of the operation of a school bus facility(ies) revenue contract fulfillment with appropriate attention to customer service, safety, employee relations and cost control. Serves as the location safety leader responsible for safety culture and results.

Major Responsibilities:

• Effectively uses Key Performance Indicators (KPIs) to drive performance and accountability in all areas.

• Oversees the daily operations, including hiring and firing.

• Ensures service is on-time and efficient and passenger wellbeing; safe pickup/drop-off/placards/student management.

• Ensures adequate number of drivers and process for covering absenteeism

• Serves as the primary liaison with contracted customers.

• Maintains client relationships and provides excellent customer service.

• Attends School Board meetings periodically and as required.

• Monitors revenue contract administration and compliance.

• Accountable for location profit and loss. Monitors monthly variances/develops action plans and participates in budget and forecast development.

• Oversees necessary financial operations such as approval of invoices (billing and collection) for customers, all labor costs (including non-revenue), fuel cost, and maintenance spend, recommendations and justification of capital purchasing.

• Oversees the time and attendance tracking as it relates to hourly staff and driver time, including all overtime. Develops route labor standards.

• Assists with HR matters, labor relations, processes and investigations

• Ensures maintenance of records and compliance with licensing and safety requirements (DOT, Federal, and State). Driver credential compliance

• Ensures compliance with Company Safety Policies and Procedures

• Monitors vehicle usage, ensuring appropriate inspection and certification of buses and efficient utilization of spares as required to operate as required by the revenue contract.

• Ensures compliance with the company maintenance policy and procedures

• Controls programs and functionality of ancillary equipment (cameras, zonar, child checkmate, crossing gates, radios, GPS)

• Ensures that facility is appropriately maintained, understanding the requirements for OSHA, ADA and fulfilling our obligation for maintaining a secure and clean environment

• Responsible for timely submissions to Corporate departments

Skills and Minimum Education & Certifications Required:

• High school diploma or equivalent

• College degree preferred

• Proficient computer skills including Microsoft Office

• Ability to use or learn to use internet, additional programs as required and office equipment, including fax and phones or other electronic devices

Requirements & Expectations:

• Minimum of 3 years of experience in the transportation industry

• Managerial experience preferred

• CDL required

• Good verbal communication skills.

• The ability to work early morning hours.

• Must maintain a professional and respectful attitude toward fellow employees and customers.

• Dress in a professional and appropriate manner for a business environment.

• Perform all job functions in the safest manner adhering to OSHA guidelines & other applicable Federal& State laws

• Execute all job duties while following company policy and procedure

Physical Requirements & Working Conditions (include amount of travel):

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in an office environment as well as a transportation terminal facility environment. In addition to various operating systems, electronic & transportation equipment, motorized equipment, and machinery, this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

An employee in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to company, regulatory agency, customer, and/or location policies, rules, and regulations in these areas is required.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving vehicles, weather conditions, pedestrian traffic, and uneven or rough paved, concreted, and stoned surfaces.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, bend, kneel, stoop, climb, use hands to manipulate, handle or feel objects, tools or controls; and reach with hands and arms. The employee frequently lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

List any additional measures applicable to this position (Headcount, # of buses):

• Number of vehicles

• Revenue

• Number of employees

• Number of customers: Typically, one primary contracted client

• Number of direct reports: Typically, less than 8, excluding front line support drivers & monitors

• Number of locations: typically, one; possibly additional satellite facility

• Other relevant scope measures