FIS Support/PMO - Relationship & System Analyst

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk.  And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

As a Relationship & System Analyst, you will be responsible for providing primary day-to-day support for associates with a significant number of projects requiring core system involvement. Interactions with our core system provider (FIS) and others (co-workers, management, clients, and vendors) will be professional and tactful.  The position requires maintaining a detailed knowledge of current operations/systems. Work with appropriate partners and with internal teams to communicate, train, and support new system updates or upgrades.

Minimum Requirements:This position requires the following educational and/or job experience:

• Bachelor’s degree related field or equivalent combination of education and related work experience.
• 3 – 5 years of relevant job experience

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:

• Advanced degree or certification related to field including finance or billing and business analyst experience.
• Project Management experience.
• 6+ years of relevant job experience in banking (preferred experience with FIS/IBS core).
• Responsive & flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.
• Sense of urgency, prioritizing work as needed.
• Ability to make sound and timely decisions, to consistently deliver on commitments, and assume responsibility for results.
• Ability to think creatively and meet challenges with resourcefulness.
• Accuracy and attention to detail.
• Demonstrated integrity and ethical standards.
• Exceptional verbal, written and interpersonal communications skills; ability to apply a common sense approach to issue resolution.
• Well-developed analytical skills; ability to assimilate large volumes of information, prioritize issues, form conclusions, determine appropriate action, and effectively translate complicated concepts into simple and understandable communications.
• Demonstrate leadership skills by taking initiative on projects and being a team player working with other business unit leaders on committees and projects.
• Demonstrate in-depth industry and bank operation knowledge.
• Track vendor performance vs established SLA’s and provide performance reports to management.
• Absolute discretion when dealing with confidential matters.
• Proficient in MS Office applications which include, Outlook, Word, Excel and PowerPoint as well as experience with project management tools like Asana.

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
• Office setting with some non-traditional hours required for support as needed.
• Remote work is available following training.
• Must be able to travel 15 – 20% for training, user groups and conferences.

Benefits:

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.

If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.

Thank you for your application! 
 The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.