Supervisor, MCDAT

TITLE:                                      Supervisor, Missing Child & Data Analytics Team (MCDAT)

DATE PREPARED:                   October 2010

DATE REVISED:                       October 2021

FLSA:                                       Exempt

DIVISION:                                 Analytical Services Division (ASD)

DEPARTMENT:                         Missing Child & Data Analytics Team (MCDAT)

TRAVEL REQUIREMENT:        

As required for presentations and trainings.

HOURS and SCHEDULE:                     

Monday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management.

REPORTS TO: 

Works under the general supervision of the Program Manager, MCDAT.

SUPERVISION EXERCISED:   

Analysts assigned to support missing and abducted child cases, unidentified human remains, attempted abductions, data analysis, and NCIC/Nlets.

RESPONSIBILITY FOR PUBLIC CONTACT:

Position requires contact with law enforcement and at times other external requestors (public) related to questions about NCMEC data, statistics, and other technical assistance services provided by the Missing Child and Data Analytics Team.  Contact with law enforcement and other external requestors requires courtesy, discretion, and sound judgment.

LICENSING AND CERTIFICATION:

Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training. VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references.

GENERAL DESCRIPTION:

Position is responsible for the supervision and workflow of the analysts assigned to support missing and abducted child cases, unidentified human remains, attempted abductions, data analysis and NCIC/Nlets. This includes dealing with personnel issues, reviewing resumes, conducting new hire interviews, and coordinating training for staff. The Supervisor will work with the MCDAT Program Manager in the Analytical Services Division and counterparts in the Missing Children’s Division to ensure that the analytical and technical needs of both case managers and law enforcement are being met.

This position requires an enthusiastic and self-motivated individual who is able to lead a team of analysts in a way that keeps them challenged and engaged.  The position also requires an individual who is able to provide support and assistance to individual team members.  This will be provided while consistently assessing overall team needs, work queues and processes to continually evolve with the changing needs of law enforcement, case managers, and internal stakeholders.

The content of reports may involve written materials and images that reference or detail crimes against children or adults to include child abduction, child sexual exploitation, violence, child homicide and unidentified human remains believed to be children.  Such assistance requires an employee that can handle exposure to sensitive content as well as demonstrate a high level of accuracy and thoroughness in their work product.  In addition to being self-aware of personal limits, this position must understand impact of vicarious trauma and how to promote individual and organizational self-care.

The position requires flexibility in scheduling, after-hour and weekend response and collaboration with fellow staff members particularly pertaining to MCDAT special projects.

Occasional travel and public speaking engagements required, as the Supervisor is responsible for conducting trainings, presentations, tours, and meetings regarding NCMEC, ASD and MCDAT resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This position requires the ability to access and use NCIC/Nlets data after successfully completing VCIN certification.
• Supervise staff members.
• Monitor workflow and daily operations of analysts to ensure requests for information and not infile leads are completed in a timely manner and within designated response times.
• Monitor after hour call outs to ensure accurate reporting and response time by analysts for Team Adam deployments and other critical call outs.
• Coordinate with management team in the Missing Children’s Division on special projects, cold case reviews and analyst assignments.
• Ensure infile and not infile leads, as well as missing child CyberTipline reports, are disseminated to the appropriate state clearinghouses and law enforcement agencies during business hours.
• Maintain personnel records, prepare and conduct performance evaluations, and manage schedules.
• Coordinate training of new analysts regarding MCDAT procedures and protocols, including oversight of training manual updates and coordinating final certification of new analysts with the MCDAT Program Manager.
• Conduct regular and ongoing quality control of requests for information, not infile leads with their associated CyberTipline reports, and any other applicable work products.
• Prepare MCDAT statistics and other information for periodic and quarterly reports. 
• Provide support to MCDAT Program Manager by attending meetings and responding to inquiries as directed or in his or her absence.

• Assist the ASD Executive Director of Analytical Programs and MCDAT Program Manager with the selection of qualified candidates for employment including participation in the interviews of potential candidates.
• Make verbal presentations to NCMEC staff, law enforcement and other relevant stakeholders.
• Perform analyst duties as required on an “as needed basis”, including computer searches of NCMEC systems, public records databases, or open source Internet information for law enforcement or NCMEC staff members.
• Able to work evening and weekend shifts, if required.
• Communicate with coworkers, management, law-enforcement officials, and others in a courteous and professional manner.
• Promote a professional image.
• Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide.
• Conform with, abide by and enforce all regulations, policies, work procedures, and instructions.
• Respond promptly when returning telephone calls and replying to correspondence.
• Other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Criminal Justice or a related field.
• An equivalent combination of education and experience may be substituted.
• Eight years total professional experience preferred (at least six years of analytical experience combined with two years professional related experience preferred).
• Prior NCMEC analyst or crime analyst experience preferred.
• Prior supervisory/management experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent computer skills required, including knowledge of Microsoft Office and the ability to quickly learn new software applications.
• Strong verbal and written communications skills, to include giving presentations.
• Ability to manage projects and meet deadlines.
• Excellent organizational, interpersonal, and problem-solving skills.
• Flexibility to adapt to changing priorities and to work as part of a team or in an individual capacity.
• Ability to solve problems and work using creativity and innovation.
• Demonstrated leadership abilities.
• Maintain an acceptable time and attendance record.
• Must have not undergone any disciplinary or corrective actions within the last year (Internal NCMEC applicants).
• Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The National Center for Missing and Exploited Children is an EO employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.