PROGRAM DIRECTOR (PROJECT IN-REACH MINISTRY)

POSITION PURPOSE:

Under broad direction and policy guidelines from the Director of Social Services, and related funding agencies, plans, organizes, directs and integrates Neighborhood House Association’s (NHA) mental health program, Project In-Reach; provides expert assistance and information to executive management and others regarding mental health matters; and performs related work as required.

EXAMPLES OF ESSENTIAL DUTIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Responsible for the development and maintenance of an outreach and engagement program for incarcerated individuals age 18+ who have or are at risk of substance use and/or psychiatric disorders as they prepare to exit the detention facility, including providing case management, outreaching and organizing the necessary community resources in order to support client’s transition out of the correctional facility, group counseling, and some individual counseling;
• Ensures that individuals connect and engage with the appropriate resources in the community plans, organizes, controls, monitors, integrates and evaluates the work of NHA’s Project In-Reach components;
• Leads the field-based services that integrate mental health and recovery services, case management, individual and group counseling, and crisis intervention for TAY and adults in correctional facilities;
• Conduct an assessment for substance use issues and/or potential mental health issues, domestic/community violence, physical/sexual/emotional abuse, and physical health needs;
• Consultation and care coordination with integrated primary care, mental health and substance use treatment, correctional staff, and other community resources;
• Supervise documentation, accuracy in program records, and quality improvement of all case files, including all program staff; reviews and discusses client cases with staff, provides support and direction regarding clients to staff in the areas of case management, outreach, as well as client and community engagement;
• Enforce all Program Safety Policies and Procedures and ensure that clients, staff and program facility are safe at all times;
• Maintain a good rapport, respect and communication with law enforcement or court officials, agency visitors, clients, staff, and community service agencies;
• With staff and, at times, other NHA management staff, develops, implements and monitors long-term plans, goals and objectives focused on achieving NHA’s mission, program and funding agencies’ priorities;
• Directs the development of and monitors performance against the annual program budget;
• Manages and directs the development, implementation and evaluation of plans, policies, systems and procedures to achieve program goals, objectives and work standards;
• Plans, organizes, directs and evaluates the performance of staff;
• Selects and hires staff in accordance with NHA’s human resources rules and regulations; Establishes performance requirements and personal development targets; regularly monitors performance and provides coaching and guidance for performance improvement and development;
• Takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with NHA’s human resources rules and regulations and upper management’s guidance;
• Provides and/or coordinates staff training and ensures that staff engages in other learning and development opportunities;
• Develops maintains, reviews and, as required, improves program policies, processes and/or procedures;
• Assembles necessary resources to solve a broad range of programmatic and service delivery problems the program;
• Evaluates the Project In-Reach Program to determine if the quality of services are meeting goals and objectives;
• Monitors quality of care, caseload of staff, and number of clients and types of services delivered;
• Makes recommendations pertaining to changes to the design of the program;
• Directs and coordinates contractor responsibilities; determines program’s contractor needs;
• Monitors and evaluates contractor performance and compliance with the scope of work;
• Manage consistently with the Philosophy, Mission, Goals and Values of the Neighborhood House Association;
• Performs other administrative functions related to program management;
• Initiates purchasing requests for supplies, repairs, etc.;
• Prepares monthly program reports;
• All other related duties as assigned by the Director of Social Services.

DESIRED MINIMUM QUALIFICATIONS:

Knowledge of:

• Principles and practices of management and supervision;
• Human resources policies and procedures;
• Principles and practices of program administration, including budgeting, fiscal management and the maintenance of appropriate records;
• Therapeutic modalities, including theories, principles and techniques of group and individual counseling;
• Organization and procedures of correctional facilities and the use of multi-disciplinary treatment teams;
• Symptoms and behavior patterns of incarcerated participants;
• Social, psychological and physical factors of mental, emotional, and substance abuse disorders;
• Types of illicit drugs and behavior patterns associated with them;
• Addictive behavior treatment methods;
• Community resources;
• Cultural and socio-economic issues relevant to providing appropriate mental health services to special population groups;
• Motivational interviewing.

Ability to:

• Plan, direct and integrate case management services with community engagement;
• Exercise sound, expert independent judgment within general policy guidelines;
• Operate a computer using word processing, spreadsheet and database software applications and operate other standard office equipment;
• Work with the incarcerated population and correctional staff;
• Understand, interpret, explain and apply local, state and federal law and regulations governing mental health programs and correctional facilities;
• Analyze complex mental health program issues and problems, evaluate alternative solutions and develop sound conclusions, recommendations and courses of action;
• Communicate clearly and concisely, both orally and in writing;
• Exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of clients in a variety of situations;
• Communicate effectively with people of various educational, socio-economic, and cultural backgrounds;
• Establish and maintain effective working relationships with funding source representatives, other NHA management, representatives of community organizations and other staff;
• Gather and analyze data and develop clear, concise and comprehensive technical reports, studies, correspondence and other written materials.

Experience and Training

A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from a Master’s or Doctorate Degree program from an accredited university in the field of social work, behavioral sciences, psychology or a related field, and four years of progressively responsible experience in a mental health setting, including two years at a managerial level supervising counselors or case managers; or an equivalent combination of training and experience. Experience with motivational interviewing. Experience in working with corrections and/or incarcerated adults in alcohol or other substance use treatment setting is required. TB test required upon hire and must be maintained every four (4) years.

LICENSES, CERTIFICATES, & SPECIAL REQUIREMENTS:

A valid Clinical Social Worker license or Counseling license issued by the state of California is preferred. Additional Preferred Qualifications include: California State Certified Alcohol and Drug Counselor such as CAADAC, CAS, Registered Addiction Specialist (RAS), Certified Addictions Treatment Counselor (CATC) or CAAR;  Certification as Licensed Advanced Alcohol and Drug Counselor (LAADC); Registered/certified prior to hire with the California Association of Addiction Recovery Resources (CAARR), with Breining Institute, or any other certifying organization is preferred. Good driving record. CPR/First Aid Certified. Must obtain and maintain a valid Criminal Background and Sheriff’s Department Clearance, TB & Physical.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.  Please note that this position is primarily field-based.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a field-based program; employee will provide services in correctional facilities, at community or social settings, or in clients’ homes when appropriate.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit or stand for long periods; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift or move up to fifty pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; observe and interpret complex situations; learn and apply new information or skills; perform work on multiple, concurrent tasks; work with constant interruptions and interact with NHA management, staff, clients, clients’ family members, funding agency representatives and others encountered in the course of work. The employee may have contact with abusive and physically violent participants.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee works in a field-based setting.  Employee provides services in correctional facilities, at community or social settings, or in clients’ homes when appropriate.