Bank Reporting Supervisor

 

At NRT, we build more than solutions: we build up each other.

NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.

We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions.

NRT believes in the value of connection and community. We believe that our diversity in skills and background make us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development, and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader that we are, it’s all hands on deck. NRT knows that to stand firm, we need to stand together. 

Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover.

To learn more about who we are and what we do, visit our website at www.nrttech.com. 

 

Bank Reporting Supervisor will report to the Bank Reporting Manager and Director of Financial Intelligence Services.  The primary duties will include training and supervising a team of processing and quality control specialists who work in a customer service center environment and will be responsible for making outgoing calls to banks to verify information on the account and obtain the data such as date opened, signer, average and current balance, bank account type, routing and account number, and any other information necessary to complete the report. 

Skills and Core Competencies
1.    Strong work ethic and integrity
2.    Effective communication and phone skills
3.    Ability to multitask; critically think; and uses sound judgment
4.    Discretion to maintain highly confidential information
5.    Detail oriented and appreciation for following processes
6.    Strong investigation and research skills
7.    Ability to work on a team and individually
8.    Thrive working in a high-volume high demand work environment
9.    Strong computer skills including database, internet, and office productivity software.  
10.    Leadership, mentoring, and relationship building

Responsibilities 
1.    Assist with managing the daily work assignment for team members
2.    Support manager with scheduling, vacation approval, and timesheet approval
3.    Responsible for new hires training and refresher training 
4.    Documenting and adopting best practices for existing bank reports production processes and procedures
5.    Develop, review and track team goals to ensure production levels are met
6.    Work with the team to address customers’ concerns and questions, handle escalations as the subject matter expert.
7.    Other assigned projects by the Bank Reporting Manager or other senior management

Qualifications
1.    Previous operation and supervisory experience
2.    Minimum Bachelor’s degree in business administration or related fields from recognized institution, or equivalent experience 
3.    Strong interpersonal and verbal/written communication skills.
4.    Outstanding leadership, motivational and organization skills 
5.    Demonstrates a high level of professionalism with confidential and sensitive information
6.    Customer focus and adaptability to different personality types
7.    Significant work experience in casino, gaming, banking, or financial service fields is strongly preferred.
8.    Solid computer skills and experience with product delivery.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

NRT is an equal opportunity employer.  It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job.  NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation.