HR Business Partner

New York, NY, USA ● Schaumburg, IL, USA Req #263
Friday, June 21, 2024

HR Business Partner

Location: Schaumburg, IL or New York City, NY (currently hybrid with up to 50% remote)

At TouchTunes, the world’s largest in-venue interactive music and entertainment platform, we’re all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That’s what we do – our platform plays millions of songs daily – but we’re also so much more!  We just bought the largest soft-tipped darts business in the United States, we’re reinventing our mobile app for launch later this year, and we’re operating nearly 100,000 connected devices across North America and Europe. We’re innovators, strategic thinkers, people making the future possible today – and what a great time to join our team.


TouchTunes HR Department is seeking an experienced Human Resources Business Partner (HRBP) to support functional units of employees in the United States. This role is ideal for a senior-level HR professional with a strong generalist background and passion for driving HR strategies and initiatives.  


The HR Business Partner (HRBP) will serve as a strategic partner to designated business units, providing HR expertise and support in areas such as talent management, employee relations, performance management, and organizational development. This role requires a seasoned HR professional who can effectively collaborate with senior leadership and drive HR initiatives that align with business goals. 



Key Responsibilities:

Talent & Performance Management: 

  • Establish collaborative business relationships with leaders of specific functional areas and provide strategic advice and hands-on support related to people matters. 
  • Guide and assist managers in their team members' performance, development, succession planning, retention, engagement, and progression. 
  • Proactively engage with client groups to anticipate situations and propose solutions to overcome challenges or barriers and support business growth. 
  • Collaborate with hiring managers on recruitment strategies and encourage diversity and inclusion practices.  
  • Support the performance management process, including goal setting, performance evaluations, and development plans. 
  • Coach managers on providing effective feedback and fostering a high-performance culture. 
  • Encourage managerial practices that promote retention of high potential and key talent. 


Organizational Development: 

  • Collaborate with business leaders to identify and address organizational development needs, including team building, change management, and employee engagement initiatives. 
  • Identify and recommend training programs to support employee development and enhance organizational capabilities. 


Employee Relations 

  • Provide guidance and support to managers and employees on HR-related matters, including conflict resolution, disciplinary actions, and performance issues. 
  • Conduct investigations and manage complex employee relations cases, ensuring fair and consistent application of company policies. 


Total Rewards: 

  • Assist with US employee benefit program strategy building, implementation, administration and continuous review to meet Total Rewards strategy goals. 
  • Contribute to the planning and execution of merit, pay adjustments, bonus pay, long term incentives and other compensation related programs.     
  • Review internal and external market data to ensure compensation decisions are executed in a fair and equitable manner.   


HR Operations: 

  • Collaborate with HR team on operational practices and the implementation of process improvements across all client groups.   
  • Using data and metrics, provide recommendations that support sound HR decisions and process improvements related to employee experiences.   
  • Provide HR support, guidance and implement changes that are within federal, state, and local employment laws and regulations. 
  • Assist the HR team in the development, implementation, and communication of HR policies and procedures. 


Employee Engagement and Culture Development: 

  • Establish collaborative relationships with functional teams. 
  • Drive improvement opportunities throughout client groups based on feedback from engagement surveys, stay/listening interviews, performance reviews and other stakeholder information.   
  • Promote and embed company values throughout the organization to foster a positive and inclusive workplace culture. 
  • Lead and participate in initiatives that enhance employee engagement, promote a strong organizational culture and contribute to core HR process improvements. 



  • Bachelor’s degree in human resources, Business Administration, or a related field, master’s preferred 
  • 5+ years of progressive HR experience in a dynamic, fast-paced, professional environment.    
  • Education and training in employment regulations and skilled with US compliance programs. 
  • Strong HR Generalist background and prior experience with US based total rewards programs.
  • Ability to build strong relationships and influence stakeholders at all levels of the organization. 
  • Proven track record of leading HR initiatives that drive business results. 
  • Ability to effectively manage conflict and build consensus.   
  • Strong interpersonal and communication skills, both written and verbal. 
  • Ability to think strategically and develop creative solutions to complex HR challenges.   
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HRIS systems.
  • Ability to learn and navigate various software and systems such as DocuSign, digital filing systems, benefit portals and websites, training platforms, recruitment sites, LinkedIn recruiting module and learning platform, etc.
  • High level of integrity and ability to handle sensitive and confidential information with discretion. 
  • Strong work ethic 
  • Act as a cultural ambassador, ensuring that company values are reflected in all HR practices and initiatives. 
  • HR certification (e.g., SHRM-SCP, SPHR) (preferred).
  • Experience with HRIS systems, similar to Ceridian Dayforce, Qualtrics, or Leapsome (preferred).



Work Requirements: 

  • Ability to work a hybrid work schedule (minimum 50% onsite) and be on-site more often as required by business needs.   
  • Ability and willingness to travel to our various offices in Illinois, New York and Montreal.  
  • In an effort to protect our fellow employees, their families and our customers, TouchTunes requires all employees working onsite to receive the COVID-19 vaccination with exemptions only for limited reasons required by law. 
  • Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense 
  • Written Comprehension — the ability to read and understand information and ideas presented in writing 
  • Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) 
  • Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences 
  • Oral Expression — the ability to communicate information and ideas in speaking so others will understand 
  • Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing) 
  • Some Domestic and international travel may be required




What is in it for you:

  • A fun, exciting environment that’s all about creating human connection through music and other entertainment experiences
  • A culture of pioneers who are changing the face of the amusements industry
  • Very competitive insurance packages
  • Competitive 401K package with company match

Other details

  • Job Family Human Resources
  • Pay Type Salary
  • Min Hiring Rate $90,000.00
  • Max Hiring Rate $100,000.00