Network & Systems Administrator

Job Overview

This role provides technical assistance to computer system users. The technician answers questions or resolves computer problems for users concerning the use of computer hardware/ software, printing, installation, email, and operating systems. This is a "hands on" position that requires strong computer and technical troubleshooting skills. The individual must be able to work independently with remote supervision.

Responsibilities

• Configure, install new computers, and assist the user in adapting to their new system as smoothly as possible.
• Configure, install, and deploy servers throughout environment
• Configure, deploy, and troubleshoot Network Infrastructure (Switches, Firewalls, APs).
• Configure, deploy, and troubleshoot wireless data networking systems supporting day to day operations at office.
• Configure, deploy, and support plant data centers– includes servers, power and cooling.
• Configure, deploy, and support access controls for security systems (RFID, door locks, cameras)
• Support our internal telecommunications infrastructure (RingCentral and MS Teams).
• Configure, deploy, and support mobile technology (scanners, tablets, MDM software)
• Log all support calls into the Help Desk Ticketing System to ensure all requests are tracked, responded to, and closed in a timely manner.
• Work closely with local Operations Teammates to identify problems and develop suitable technical solutions (PLCs, HMIs, and automation devices).
• Troubleshoot, support, and provide enhancement recommendations to Operational Technology Infrastructure – OT network backbone
• Maintain all Oil Dri IT assets in an inventory database by tracking all serial numbers to ensure all resources are always accounted for.
• Support, configure, and deploy print management infrastructure
• Maintain software management solution
• 24x7 On-Call Support for assigned weeks, secondary/tertiary point of contact within IT Support for all High Priority issues during these periods

Qualifications 

• Associates degree and 5 years of IT support and/or IT infrastructure experience or Bachelor’s degree and 3 years IT support and/or IT infrastructure experience
• 2-3 years of experience leading direct reports is strongly preferred
• Server hardware installation, maintenance, and troubleshooting experience (RAID, VMWare, File Backup and Recovery)
• Microsoft operating systems and applications such as Active Directory, Intune, SharePoint, Office365, and Teams
• Familiar with networking concepts (LAN, WAN, TCP/IP, VLAN, Wi-Fi, DHCP, DNS, Ethernet)
• Must be able to make fast decisions where remote supervision is not available.   This includes subsequent communication of decision to management in a timely manner with the rationale for making the decision.
• Must have strong interpersonal skills and the patience to work with users of all skill levels
• Ability to manage multiple assignments concurrently, while achieving the desired results on time and within budget.
• Ability to analyze user's needs and creatively provide hardware and software solutions which will allow them to function in an efficient and cost-effective manner.
• Flexibility to work on and solve various unscheduled projects and problems as they occur throughout the business day.
• Professional Certifications offered by Microsoft or Cisco is a plus