Outlets Lead

As the Outlets Lead at The Golf Club at Newcastle you will be responsible for the Refreshment Stand, Refreshment Carts, and on-course bartenders.  Your responsibilities include ensuring the guest experience meets or exceeds the Universal Product and Service Standards, selecting, training, and developing individuals who are passionate about guest service, and collectively, as a team, providing an overall experience that keeps our guests returning time and time again. Additional responsibilities include scheduling, managing labor, inventory management, and ensuring controls are in place and being followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure delivery of the guest experience at property outlets, refreshment carts, and on-course bars exceeds expectations through
  • Consistent execution of the service sequence of all team members
  • Routine checks of the facility for cleanliness, timely & efficient execution

• Make recommendations for improvements within the department to ensure keeping abreast of recent trends to enhance the guest experience.
• Maintain a high-performing team that delivers an outstanding guest experience through:
  • Hire team members who demonstrate a passion for service and serving others, work well as part of a team, and do whatever it takes to provide great service.
  • Execute a formalized training and development program within the department, which includes cross-training, as well as opportunities for advancement.
  • Hold all team members accountable for their areas of responsibility using Oki Golf position descriptions and clearly articulated expectations.

• Maintain a positive culture where team members feel valued, respected and feel they know what is going on and can make contributions to the team. 
• Ensure a proper safe work environment to include compliance with OSHA/WISHA and Oki Golf guidelines and standard operating procedures.
• Ensure revenues are maximized by:
  • Reviewing and ensuring all controls are in place and being followed, including purchasing, inventory management, and the POS system is used correctly and team members utilize effective upselling strategies to increase the guest check average.
  • Daily review of waste, breakage, and voids/edits/discounts to ensure minimizing loss

• Review payroll to ensure labor is managed according to business levels and scheduling is effective and efficient and tips are reported accurately and timely. 
• Program planning recommendations in all outlets to enhance the guest experience and drive profit.
• Visibly touch base consistently with tables that dine with us, ensuring an excellent experience.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE

• Positive and proactive supervisory, leadership, management, and coaching skills.
• Ability to communicate on various levels including team members, the senior leadership team, guests, vendors, and contractors, at all times showing tact and diplomacy as a senior representative of Oki Golf.
• Thorough knowledge of ordering/purchasing, inventory control, budget management, and P&L accountability.
• Ability to multi-task while remaining focused on the key objectives of the position.
• Due to the cyclical nature of our industry, employees may be required to work varying schedules to reflect business needs.  In addition, attendance at all scheduled training sessions and meetings is required.
• High School diploma or equivalent
• Must have a valid food handler’s card and alcohol serving permit.
• Ability to follow company policy/procedures, complying with all administrative responsibilities.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the team member must:

• Lift, reach, bend, twist, push, pull, squat, grasp, and use arm-hand coordination on a consistent basis
• Have the ability to lift 50 pounds occasionally.
• May include outdoor work and exposure to related weather conditions including but not limited to sunshine, wind, rain, and warm & cool temperatures.

COMPENSATION DETAILS:

• Offered rate of pay range: $20.00 - $23.00 per hour
• Eligible for tips in addition to regular hourly rate
• Eligible for overtime

BENEFITS AND PERKS:

Oki Golf offers an impressive collection of benefits! Some benefits include:

ALL TEAM MEMBERS:

• Golf benefits for free play, guest passes, and visits to all 8 Oki courses.
• 50% discount on shift meals
• 25% discount for you and up to four guests (not including alcoholic beverages)
• Flexible work environment
• 401K with company match
• Paid sick time
• Team Member Referral Program participation and more!

FULL-TIME TEAM MEMBERS: (regularly working 35+ hrs/week):

• Medical/dental/vision/telehealth coverage
• FSA options
• Company-paid life insurance and long-term disability
• Paid vacation
• Holiday pay

Visit okigolf.com/careers/ to view more information about Oki Golf's history, company culture, and commitment to diversity.

The Golf Club at Newcastle

Capping 350 expansive, hilltop acres, The Golf Club at Newcastle is the Puget Sound’s premier public golf and event destination. The property features 36 holes of championship golf, framed by stunning, panoramic views of Lake Washington, Mt. Rainier, the Olympic and Cascade Mountains, and the Seattle skyline. The breathtaking scenery is complemented by a spectacular 44,000 square foot clubhouse and extensive, year-round practice facilities. Newcastle’s captivating views, first-class amenities and unparalleled standard of service are all designed to provide a unique experience for guests. The golf club offers a wide variety of options for job seekers including golf, restaurant, banquet and catering, turf, and administrative positions.