IdentoGO Fingerprinting Enrollment Agent - Per Diem

This is an as needed, per diem position. Candidates must be available during normal operating hours of the enrollment center, Monday - Friday 8:30am - 4:30pm.

Job Summary:

The IdentoGO Enrollment Agent is the primary contact person for fingerprinting. The IdentoGO Enrollment Agent will fingerprint multiple outside customers each day as well as any onboarding appointments from HR Generalists.

Essential Job Duties:

• Provide superior customer service to guests
• Performs basic maintenance and troubleshooting of issues with fingerprinting and retail equipment, including computer hardware and software.
• Accepting payments from customers.
• Verifies customer identity and scans required documents into database system.
• Follow the schedule of appointments, and ensure customers are handled in a timely fashion
• Performs biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet program accuracy standards.
• Ensuring all supplies are stocked for the enrollment center
• Cleaning all equipment between appointments.
• Any other duty as assigned by your supervisor.

Skills:

• Excellent verbal communication skills
• Provide superior customer service
• Detail orientation with numerical and keyboarding accuracy
• Proficient computer skills such as experience with Microsoft Office (i.e. Word, Excel, Outlook).
• Confidentiality, must maintain a high sense of confidentiality
• Self-Motivated
• Positive Attitude and professional appearance
• Ability to work quickly under pressure
• Must be able to work independently and to carry out assignments to completion and follow instructions given, carry out daily and weekly routines.

Required Education and Experience:

• High School diploma or G.E.D with at least 3 years working in an administrative or similar experience

OR

• Associates/Bachelors with some experience working in an administrative or similar experience

License/Registration/ Certification:

• Valid NYS Driver’s license