Front End Lead

TITLE:  Front End Journeyperson                          DEPARTMENT:  Front End

STATUS: PT/FT, Journeyperson, Union, Hourly        REPORTS TO:  Front End Manager

JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers.  Ensure accurate cash handling and maintain the flow of customers through the register lines. Ensure a well maintained, clean, and efficient front end department.

WORK ENVIRONMENT:  Fast paced retail floor and cash office environment with moderate to loud noises (i.e. computers, paging, telephones, human voices, and equipment).  Work near moving mechanical parts (i.e. register belt). Position requires working during busy retail times, which include weekends, afternoons, and evenings.

ESSENTIAL DUTIES AND RESPONSIBILITES:

1.  Customer Service

1. Treat people fairly, consistently, and with respect.
2. Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2.  Front End Department Responsibilities

Customer Service & Cashiering

1. Ensure professional and friendly service from all front end staff.
2. Ensure that customer check out is the first priority.
3. Ensure that cashiers are available at all times to check out customers with minimum waiting. 
4. Fill in for cashiers’ breaks and back up the registers as needed.
5. Handle customer questions and complaints including on the premises and follow up phone calls.
6. Handle product returns.
7. Assist customers with special orders.
8. Assist customers in establishing and renewing Outpost memberships.
9. Assign cashiers stocking, cleaning, and fronting and facing duties during down times.
10. Assist in answering cashier’s questions and in their education about store products and policies.
11. Organize carts and baskets and maintain a tidy and well supplied front end.
12. Assist with bagging and carry-outs.
13. Ensure that adequate register supplies are available.  Ensure register equipment and work areas are clean and organized.
14. Attend department meetings as scheduled.
15. Perform all duties included in department clerk job descriptions.

Money Handling

1. Assign cashiers drawers, verify drawers, and do pick ups.
2. Count out cashier’s drawers at the end of shift. 
3. Be accountable for drawers on floor and security of cash.
4. Assist with daily deposit.
5. Provide change to cashiers.
6. Take in payment for NSF checks. 
7. Ensure accurate entry of suspicious checks into system. Communicate with other stores about potential fraudulent check writers.

Scanning

1. Provide back-up to scanning functions of front end department.

Personnel

1. Delegate duties to front end staff and ensure they are always busy.
2. Positively encourage department staff to excel at their job.
3. Replace vacant shifts when call ins, etc. occur.  Notify manager of these occurrences.
4. Assist in training department staff.
5. Assist front end staff in following department standard operating procedures.

3.  All Staff Duties

1. Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
2. Keep store orderly and clean.
3. Maintain a positive attitude.
4. Perform all other duties as assigned by department manager or supervisory staff.

KNOWLEDGE, SKILLS, ABILITIES:

• Outstanding customer service skills
• Experience in working a cash register and handling money

• Ability to appropriately delegate work duties and motivate staff

• Math knowledge required
• Attention to detail and good organizational skills
• Familiarity with computers and typing
• Ability to handle multiple demands, work under time pressures, and meet deadlines
• Willingness to be open, to learn, and take on new responsibilities

• Demonstrate objectivity, neutrality and calmness under pressure

• Regular, predictable attendance

• Effective communication skills in English
• Ability to read and comprehend instructions
• Ability to follow through on systems, procedures and policies

• Demonstrated ability to follow through on commitments
• Ability to work in a fast paced environment

ESSENTIAL PHYSICAL REQUIREMENTS:

• Standing, walking, bending, reaching
• Using hands or fingers to handle or feel
• Specific vision ability: close vision, distance vision, depth perception, peripheral vision, and adjust focus
• Ability to lift up to 40 lbs.

IMPORTANT DISCLAIMER NOTICE: 

The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform.  The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.