Admissions Host (Part-Time Regular)

Position Title:  ​Admissions Host​

Department:  ​Admissions & Guest Services​

Reports to: ​​Guest Services Supervisor​​

Pay Class: ​Part-Time Regular​

FLSA Status: ​Hourly, Non-Exempt​

Position Summary 

The Admissions Host is responsible for providing excellent customer service to Pacific Science Center visitors and customers. They ensure guests are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center’s mission and values. They seek opportunities to enhance the guest experience by accurately handling ticketing sales transactions and sharing information about onsite operations programs and membership opportunities. 

Essential Duties & Responsibilities 

• Customer Service: Provide an excellent guest experience by
  • Warmly greeting visitors by facilitating ticket purchases, entry and exit via validation of tickets.  
  • Tailoring recommendations according to group size, ages, interests, and time 
  • Monitoring guest communications via phone, email, and social media  
  • Responding to inquiries in a manner consistent with Pacific Science Center’s mission and values 
  • Processing transactions in a quick, efficient, and helpful manner 
  • Proactively responding to individual needs with a positive attitude 
  • Being knowledgeable about our Membership program 
• Sales Transactions: Conduct ticket and membership sales in accordance with Science Center procedures 
• Operational Support: Contribute to overall operational functions by: 
  • Lending support and assistance to supervisors and managers, informing them of security, first aid, lost person, and lost item situations.  
  • Promptly informing other departments, such as Facilities, Exhibits, and Custodial, of malfunctions, damage, or mess. 
  • Assisting in theater maintenance, quality control, and preparing spaces for guests between shows, including end-of-day cleaning and occasionally moving heavy items.  
• Financial Integrity: 
  • Contribute to the maintenance of valuable PSC assets by guarding against theft of property, performing routine maintenance and cleaning of property, and promptly reporting any malfunctions. 
• Other duties as assigned.

Position Requirements 

• Knowledge of best practices and principles of guest service industry, including creating positive impressions and interactions, conflict resolution, and promoting safety.
• Demonstrated understanding of effective daily operations in a public venue; including Point of Sale (POS) systems
• Familiarity with content of exhibits, theaters, concessions, educational programming and Pacific Science Center operations
• Awareness of safety, security, and emergency responses
• Basic computer skills and familiarity with the Microsoft Office Suite
• Skilled customer service provider
• Speed and accuracy while handling money
• Written and oral communications are clear and effective with all audiences. 
• Attention to detail and ability to multi-task
• Adaptable to changing situations; responsive to time sensitive problem solving
• Ability to exercise sound judgment and flexibility should difficult situations arise
• Remains positive and uplifting throughout interactions with both staff and guests   
• Serve the public in a friendly and courteous manner
• Dependability and punctuality
• Ability to relate well to diverse staff and customers
• Properly utilize appropriate resources when escalating guest issues

Qualifications

Required

• Must be able to work a flexible schedule including weekends, evenings and holidays. 
• Previous cash-handling experience 

Preferred

• High school diploma or equivalent experience
• Previous food handling experience 

This position description generally describes the principal functions of the position and the level of knowledge and skills typically required.  It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.