Client Service Representative
At PCF Insurance Services, our commitment to excellence in risk management, benefits design and a broad array of insurance solutions has made us a leader in the industry. Being ranked #19 on Business Insurance's 2024 Top 100 Brokers and #13 on Insurance Journal's 2024 Top Property/Casualty Agencies demonstrates our dedication to world-class service and unparalleled solutions for our clients. Our strategic blueprint centers on investing in the success of our partners, team members, clients, carriers, and shareholders. As the #1 Fastest-Growing Company in Utah for three consecutive years and with a presence in over 140+ businesses across the country, we offer enhanced market access and an ever-expanding network of industry-leading talent. Join us at PCF Insurance Services, where your career can progress within our dynamic and inclusive work environment.
John E. Peakes Insurance Agency (Part of PCF Insurance Services Network) s a family-owned business started in Ventura, California, in 1969 by John E. Peakes Sr. Then, in 1993, we opened our second location in Lancaster. In 2001 John E. Peakes Jr. took over the family business, opening two more locations in California, allowing our agents to serve the insurance needs of individuals, families, and businesses up and down the West Coast. The mission of John E. Peakes Insurance Agency is to treat everyone as family, utilize our experience and teamwork to provide extraordinary customer service, understand our client’s insurance needs, provide our clients with customized insurance packages, and assist families with protecting their personal assets while maintaining integrity, loyalty, trust, and commitment.
Job Summary: As a Customer Service Representative (CSR) at John E. Peakes Insurance, you will play a crucial role in assisting clients with inquiries and issues, ensuring high levels of satisfaction and support related to both commercial and personal line support.
Duties and Responsibilities:
- Provide prompt and courteous assistance to customers via phone, email, and other communication channels.
- Process both new business and renewals for customers.
- Skillfully identify and assess customers' needs, delivering appropriate and effective solutions.
- Process payments and submit insurance premiums accurately and in a timely manner.
- Develop a comprehensive knowledge of our product offerings to assist customers accurately and efficiently.
- Maintain detailed and accurate records of customer interactions to continuously improve service quality.
Qualifications:
- Excellent communication and interpersonal skills.
- Analytical and problem-solving skills to assess clients' needs and recommend appropriate coverage.
- Self-motivated, goal-oriented, and able to work independently and as part of a team.
- Technical proficiency with insurance agency management systems.
- Must obtain California Insurance License within 6 months of hire.
Benefits:
- Medical, Dental, Vision
- Life Insurance
- AD&D
- FSA / HSA
- Commuter & Child Care FSA
- Cancer Support Benefits
- Pet Insurance
- Accident & Critical Illness
- Hospital Indemnity
- Employee Assistance Program (EAP)
- 11 Paid Holidays
- Flexible PTO
- 401K
Compensation: $21.00-$25.00 hourly DOE
PCF Insurance Services is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.
Attention Recruitment Agencies: PCF does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of PCF, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting PCF's Talent Acquisition Department.
Other details
- Pay Type Hourly
- Ventura, CA, USA