Admissions Specialist

Virtual Req #173
Thursday, May 9, 2024

Must be able to work 12pm - 9pm Monday - Friday Eastern Standard Time, with rotating weekends from 10 am - 6:30pm EST. 

$15/ hour base salary + additional bi-weekly compensation (based on performance). 

Position Summary:

The Admissions Specialist will speak to prospective Penn Foster Group students via telephone, at all times endeavoring to serve the best interests of the prospective student by learning their goals, identifying an educational program that will help them achieve those goals, and motivating them to begin that program using exceptional, enthusiastic service that consistently exceeds the prospective student’s expectations, as well as a hospitality-based sales methodology to encourage enrollment. The Admissions Specialist will work independently, as well as with other employees, to provide the prospective student with the best opportunity for success.

Essential Job Functions:

  • Represent and abide by the Penn Foster Group Core Values
  • Use hospitality-driven sales techniques to shepherd prospective students toward enrollment, fully embodying the “compassionate voice” of the Brand, often as first critical point-of-contact
  • Develop rapport with prospective students, foundational to the school’s relationship rooted in shared accountabilities, optimizing student success
  • Provide need-specific, accurate information to the prospective student
  • Assist in facilitating the enrollment process and onboarding of new students, establishing the foundation of their success
  • Develop/maintain in-depth working knowledge of Penn Foster Group’s programs/courses and related policies/procedures through ongoing training and development
  • Follow established Penn Foster Group’s policies and procedures
  • Handle all communications in a casually professional and courteous manner, foregrounding humanity
  • Establish awareness for prospective and newly enrolled students of the opportunities they have for interaction with Instructors, Student Services representatives, and other students
  • Identify financial, academic, motivational and technological risk factors; Offer solutions to those risk factors
  • Employ empathy and acute sensitivity to arrive at personalized solutions, cognizant of well-earned institutional distrust, when present
  • Contact students to determine decision status, answer questions, provide motivation and encourage enrollment
  • Transfer student calls to appropriate department in a timely, professional manner
  • Must be able to perform in a Blended environment of Inbound and/or Outbound calls, to be determined by Contact Center Management based on business needs
  • Be responsible for submitting time off requests, punching in and out accurately, checking timecards for accuracy consistently and approving timecards at the end of each pay period.
  • Utilize email and related company communication platforms regularly throughout the day to communicate with other employees
  • Must adhere to performance requirements as established by Management
  • Performs other duties or responsibilities as required or requested

Knowledge, Skills, Abilities:

  • Basic computing and troubleshooting skills
  • Be solutions driven
  • Sales experience a plus
  • Bi-lingual a plus
  • Must have reliable high-speed internet provider
  • Must have distraction free work environment
  • To be an Admissions Specialist role requires a High School diploma or GED. College preferred.

 About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.  Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.  

What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.

This position is fully remote in PA, FL, GA, IN, NC, SC, TN, TX, UT, WI, AL, KS, LA, MA, MI, MO, NH, OH, OK, VA, AZ, CO, MN, NJ, NY only. 

 

Other details

  • Pay Type Hourly
  • Hiring Rate $15.00
  • Travel Required No
  • Required Education High School