Front Office Clinic Assistant - Bilingual Required

The Front Office Clinic Assistant is responsible for providing support in the front office of the health center which includes accurate data entry, checking-in and checking out patients in a timely manner, preparing paperwork, answering phones, and scheduling appointments.

The Front Office Clinic Assistant supports and promotes the mission of Planned Parenthood Columbia Willamette (PPCW) by providing excellent customer service to patients, visitors, and co-workers. PPCW provides confidential and discrete family planning services, including abortions, while maintaining an environment of dignity, trust and respect.

The Front Office Clinic Assistant must have the ability to communicate effectively (verbal and written) with diverse patients and co-workers; must be able to work independently and as part of a team; must have the willingness and ability to adapt to job-related changes; must exhibit excellent customer service skills and be committed to providing the highest level of patient care.

Compensation: Starting rate of pay is 19.29 or more depending upon experience. Bilingual premium pay is $1.63 per hour, with an additional $1.63 paid for interpreter level skills. Annual step increases are determined by the Collective Bargaining Agreement. 

• Up to 4 weeks of paid time off
• 9 paid holidays
• 403b retirement account with matching
• Employee Assistance Program
• Medical, Dental, and Vision coverage at no (or low) cost to the employee
• Ongoing professional development and continuing education opportunities
• Public Service Loan Forgiveness eligibility
• HRSA Nurse Corps Loan Repayment for eligible positions and sites
• Access to group life insurance, disability insurance and other supplemental benefits

Schedule:  Part-time (30 hours/week), two schedules available:

Position Details: This is a union represented, hourly (nonexempt) position. 

Required Qualifications:

• High School Diploma or equivalent.
• Bilingual skills (Spanish).
• 2 years of work experience in a customer service or high-volume role.
• Ability to perform all of the essential functions of the job with or without reasonable accommodation.

Preferred Qualifications:

• Medical Receptionist experience
• Experience with electronic health records (EHR)
• Basic understanding of insurance billing and ICD-10 coding preferred.

Planned Parenthood Columbia Willamette is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, union activity, or any other characteristic or status protected by applicable federal, state or local laws. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.