Back Office Clinic Assistant (Float)

The Back Office Clinic Assistant (Float) is responsible for providing clinical support to providers and patients related to sexual and reproductive health care. The Back Office Clinic Assistant supports and promotes the mission of Planned Parenthood Columbia Willamette (PPCW) by providing excellent customer service to patients, visitors, and co-workers. 

The Back Office Clinic Assistant must have the ability to communicate effectively (verbal and written) with diverse patients and co-workers; must be able to work independently and as part of a team; must have the willingness and ability to adapt to job-related changes; must exhibit excellent customer service skills and be committed to providing the highest level of patient care.

Float employees work at different PPCW health centers during the week depending on business needs. Schedule times and locations are communicated in advance of the work week. Float employees receive premium pay to compensate for their flexibility.

At PPCW, we are committed to finding the best candidate for the job and that candidate may come from a variety of backgrounds. We value your lived experience as well as your work experience and encourage you to apply even if you do not meet every qualification. We encourage you to think creatively about your transferable skills, qualities, and experiences and how they could connect to the role you are applying to. Additionally, we encourage applications from Black, Indigenous and People of Color, people with disabilities, members of the 2SLGBTQIA+ community, women and others who have been historically marginalized. 

Compensation: 

• Starting rate of pay is $19.68 or more hourly depending upon experience.
• Float employees earn a $2.00 Float Premium hourly ($21.68/hour minimum).
• Annual increases are determined by the Collective Bargaining Agreement. 
• Bilingual premium pay is $1.66 per hour, with an additional $1.66 paid for interpreter-level skills ($3.32 total). 
• Float employees are eligible for mileage compensation and paid travel time.
  

Schedule: Part-time (30 weekly hours) Tuesdays, Thursdays, Fridays and Saturdays. Schedule details will be discussed in the interview process.

• High School Diploma or equivalent.
• 2 years of work experience in a customer service or high-volume role.
• Ability to perform all of the essential functions of the job with or without reasonable accommodation.

Preferred Qualifications:

• Experience with electronic health records (EHR)
• Bilingual (Spanish) skills
• Experience in medical office settings and/or positions that included direct patient contact, taking vitals, drawing blood samples and/or assisting a healthcare provider, including veterinary assisting.
• Medical Assistant, Phlebotomy, EMT, or CNA Certification

Essential Functions:

• Assist provider by rooming patients, obtaining vital signs, and performing other tasks as directed.
• Perform phlebotomy, complete lab testing, package specimens, and record lab results.
• Accurately input patient information in EHR.
• Perform independent patient visits, as applicable.
• Participate in all aspects of surgical services, including 1st trimester abortion care, 2nd trimester as trained, and associated lab functions, in the capacity required by the health center’s service mix.
• Communicate with patients regarding PPCW health care recommendations and help schedule appointments as directed.
• Maintain and increase knowledge of PPCW services, protocols, and procedures.
• Assist in maintaining adequate stock of supplies and forms by communicating via the appropriate channels when stock is low.  Order replacement stock as applicable.
• Clean and sterilize instruments; clean and stock exam rooms.
• Safely handle medical waste, utilizing universal precautions.  
• Ensure compliance with all safety policies and procedures, including infection control.
• Participate in health center efforts to achieve goals for productivity and patient wait times.
• Utilize system for collecting and addressing patient complaints.  
• Follow all workplace policies, procedures, and practices, including HIPAA, Mandatory reporting, and regulatory requirements.
• Participate in health center efforts to achieve revenue cycle goals.  
• Accurate coding of diagnostics and service charges.
• Understand and be able to explain funding and insurance options to patients.
• Assist in the training of new staff by demonstration, observation and feedback.
• Welcome volunteers into the workplace and answer questions as able.
• Perform other duties as assigned.

Planned Parenthood Columbia Willamette is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, union activity, or any other characteristic or status protected by applicable federal, state or local laws. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.