Case Manager Substance Use, E6

Downtown Los Angeles, Los Angeles, CA, USA ● Los Angeles, CA, USA Req #10991
Tuesday, June 11, 2024


Job Title: Substance Use Case Manager

Location: E6 DTLA Office

Reports to: Program Manager

Schedule: Monday-Friday, 8am-4:30pm

Status: Non-Exempt (Hourly), Full-Time, Non-Exempt 

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc. 


With the support of and in partnership with the E6 team, the Substance Use Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals in their recovery from substances and in regaining control over their lives. These teams are part of a new large-scale street-based engagement effort in the Metro Los Angeles Area (Service Area 4). This is a LA County approved strategy to combat homelessness. The goal of E6 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The Substance Use Case Manager provides information and support for program members, and assists members in gaining admission to inpatient or more intensive substance abuse treatment settings as needed. The Substance Use Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

 Essential Duties and Responsibilities

1.   Utilize harm reduction, social, environmental, and motivational, strategies to support clients, in collaboration with licensed clinicians, other counselors, case managers, and support staff

2.  Encourage and promote an environment that is strength based to assist clients in meeting their individual goals

3. Street outreach to identified homeless persons working with the team to engage in services and accept treatment from the program staff assist with enrollment process as needed

4. Conduct and document individual counseling sessions with clients at regular intervals determined by the individual’s needs

5.  Coach clients individually on problems with transition from streets to home, supportive independent living skills, sobriety, and accessing needed recourses in the community

6.  Provide referrals to allied critical healthy living services for clients on caseload. Document and account for time spent on client contacts and activities in client record in accordance with agency and funder standards

7.   Attend and actively participate in team meetings and program-wide meetings daily

8.   Maintain a current, thorough knowledge of ongoing developments and new techniques in the fields of substance abuse, mental health and behavioral health community resources and utilize these to provide comprehensive, wrap-around services to clients


1.  High School diploma or GED; Associates or Bachelor’s degree in related field preferred

2.  Certification in substance abuse counseling (CAADE and/or CAADAC preferred)

3.  Minimum two years’ experience as a substance abuse counselor and/or case manager, in a licensed and/or accredited substance abuse treatment facility (experience in a dual-diagnosis setting preferred)

4.   Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers

5.  Current, valid California Driver’s with an acceptable driving record and reliable vehicle

6.  Able to transport clients in your vehicle

7.  Computer literacy, including knowledge of Microsoft Word, Outlook and Excel

8.  Detail oriented with excellent time management, organizational, written, verbal, and computer skills

9.  Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision

10.   Able to obtain and maintain CPR/1st Aid certification

Preferred Qualifications

1.  Knowledge of 12-Step organizations, culture, terminology, and literature

2.  Working knowledge of criminal justice system

3.  Certification as an Anger Management and/or Domestic Violence facilitator

4.  Bilingual in English/Spanish a plus

5.  Minimum 30 WPM typing speed



  • Maintain a safe work environment and confidentiality at all times
  • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
  • Organize and prioritize multiple activities to meet all external and internal deadlines
  • Maintain a professional demeanor that reflects positively on the agency
  • Demonstrate respect and courtesy toward others
  • Able to thrive in a work environment emphasizing teamwork and collaboration
  • Ability to prioritize different tasks with minimal supervision
  • Perform other duties as assigned


Equal Opportunity Employer  

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.   

 About the People Concern 

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. 
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. 
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. 

Benefits & Perks  

  • Medical Insurance  
  • Vision Insurance  
  • Dental Insurance 
  • Retirement Planning (403b) & Matching 
  • Paid Holidays  
  • Paid Vacation Days 
  • Paid Sick Days 
  • Employee Assistance Plans (EAP) 
  • TELUS Health  
  • Flexible Spending Account (FSA) 
  • Basic Life / Accidental Death & Dismemberment (AD&D) 
  • Voluntary Short- and Long-Term Disability 
  • Voluntary Pet Insurance 
  • Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More 
  • The People Concern University & Certificates  
  • Corporate Discounts 

Other details

  • Pay Type Hourly
  • Min Hiring Rate $23.08
  • Max Hiring Rate $24.04
  • Travel Required Yes
  • Required Education High School