Case Manager, Outreach, Santa Monica C3

Los Angeles, CA, USA ● Santa Monica, CA, USA Req #11097
Wednesday, June 12, 2024


Title: Case Manager-  Outreach, Santa Monica C3
Reports to: Program Manager, Santa Monica C3
Status: Full-time, Non- Exempt (Hourly), Non-Management
Location: Santa Monica Old Firehouse
Schedule: Monday- Friday 8:00am-4:30pm
Benefits: Medical, Dental, Vision, Employee retirement planning (403b), etc. 


With the support of and in partnership with the Santa Monica C3 Program Manager and Westside Outreach leadership, the Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals in high density areas of Santa Monica. The Case Manager is responsible for identifying, engaging and providing support to homeless clients, including providing referrals, linkages, and coordinating care. The Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

Essential Duties and Responsibilities 

1. Work as part of an interdisciplinary team to engage and provide services to homeless individuals.
2. Interface and represent the agency with partners, including community health providers, the business community, and social service/housing providers to reduce the number of homeless people living on the streets.
3. Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition.
4. Provide case management and aftercare/follow-up services to clients placed in permanent housing.
5. Report all statistics and updates for reporting purposes.
6. Provide initial contact, needs assessment, information, education and referrals to the homeless.
7. Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.).
8. Develop effective, trusting relationships with clients that facilitate provision of services.
9. Maintain and record accurate electronic records, client files, and statistical information.
10. Attend all case file, staff meetings, trainings and retreats.
11. Work as part of a larger team composed of all Santa Monica Outreach interdisciplinary teams.
12. Physically able to participate in field outreach in multiple locations.


1. BA degree or equivalent experience.
2. Spanish speaking preferred.
3. Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence).
4. Working knowledge of social services agencies in West LA (SPA 5) and City of Santa Monica agencies serving the homeless.
5. Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances.
6. Skilled in non-violent crisis intervention.
7. Ability to self-motivate and organize time effectively and efficiently.
8. Computer literate; able to use computerized database system for information management.
9. Passion for working with the population served.
10. Ability to work as part of an interdisciplinary team

Preferred Qualifications:

1. BA degree or equivalent experience.
2. Spanish speaking preferred.
3. Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence).


1. Combination of field and office environment; shared office space with stairs.
2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites.
4. Must be able to walk outside for 1-2 miles and conduct outreach in different weather conditions.
5. Will necessitate working in busy and loud environments.


  • Maintain a safe work environment and confidentiality at all times
  • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
  • Organize and prioritize multiple activities to meet all external and internal deadlines
  • Maintain a professional demeanor that reflects positively on the agency
  • Demonstrate respect and courtesy toward others
  • Able to thrive in a work environment emphasizing teamwork and collaboration
  • Ability to prioritize different tasks with minimal supervision
  • Perform other duties as assigned


Equal Opportunity Employer  

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.   

 About the People Concern 

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. 
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. 
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. 

Benefits & Perks  

  • Medical Insurance  
  • Vision Insurance  
  • Dental Insurance 
  • Retirement Planning (403b) & Matching 
  • Paid Holidays  
  • Paid Vacation Days 
  • Paid Sick Days 
  • Employee Assistance Plans (EAP) 
  • TELUS Health  
  • Flexible Spending Account (FSA) 
  • Basic Life / Accidental Death & Dismemberment (AD&D) 
  • Voluntary Short- and Long-Term Disability 
  • Voluntary Pet Insurance 
  • Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More 
  • The People Concern University & Certificates  
  • Corporate Discounts 

Other details

  • Pay Type Hourly
  • Min Hiring Rate $23.08
  • Max Hiring Rate $23.08
  • Travel Required Yes
  • Required Education High School
  • Job Start Date Monday, June 17, 2024