Case Manager, E6 - Olympic, Downtown LA

Downtown Los Angeles, Los Angeles, CA, USA ● Los Angeles, CA, USA Req #491
Wednesday, June 12, 2024


Position: Case Manager (Outreach)
Location: Olympic, Downtown Los Angeles, CA
Department: E6
Schedule: Monday-Friday 8:00am-4:30pm
Status: Full time, Non-exempt, Non-management 

With the support of and in partnership with the E6 team, the Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals, and is responsible for identifying, engaging and providing support to homeless clients, including aftercare services and follow up support, once housed. The Case Manager will focus specifically in the Midtown Los Angeles area and will engage homeless individuals, as well as provide linkages to housing and supportive services. These teams are part of a large-scale street-based engagement effort in the Metro Los Angeles Area (Service Area 4). The goal of E6 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The Case Manager provides information and support for program members, and assists members in linking to a variety of resources and services as needed. The Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

Essential Duties and Responsibilities
1. Identify, engage, and provide support to clients in the E6 program living on the streets in the Midtown Los Angeles area, targeting those clients who are vulnerable due to medical, psychiatric, or addiction needs. Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition
2. Work collaboratively as a team to identify appropriate services, taking into account each individual’s physical and cognitive needs
3. Provide case management and aftercare/follow-up services to clients placed in permanent housing
4. Report all statistics and updates for reporting purposes
5. Provide initial contact, needs assessment, information, education and referrals to the homeless
6. Provide case management, basic services, and advocacy for clients
7. Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.)
8. Develop effective, trusting relationships with clients that facilitate provision of services
9. Work in collaboration with E6 team members and outside agency staff to connect clients to appropriate services
10. Maintain and record accurate electronic records, client files, and statistical information
11. Attend all case file, staff meetings, trainings and retreats
12. Participate in CES outreach meetings and other community meetings as assigned.

1. BA degree preferred or equivalent experience
2. Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)
3. Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers
4. Working knowledge of social services agencies in Metro LA (SPA 4) and LA County agencies serving the homeless
5. Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances
6. Skilled in non-violent crisis intervention
7. Ability to self-motivate and organize time effectively and efficiently
8. Computer literate; able to use computerized database system for information management
9. Passion for working with the population served
10. Ability to work as part of an interdisciplinary team
11. Will need to transport clients in personal vehicle at times, thus valid CA license and personal insurance is required. 


  • Maintain a safe work environment and confidentiality at all times
  • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
  • Organize and prioritize multiple activities to meet all external and internal deadlines
  • Maintain a professional demeanor that reflects positively on the agency
  • Demonstrate respect and courtesy toward others
  • Able to thrive in a work environment emphasizing teamwork and collaboration
  • Ability to prioritize different tasks with minimal supervision
  • Perform other duties as assigned


Equal Opportunity Employer  

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.   

 About the People Concern 

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. 
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. 
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. 

Benefits & Perks  

  • Medical Insurance  
  • Vision Insurance  
  • Dental Insurance 
  • Retirement Planning (403b) & Matching 
  • Paid Holidays  
  • Paid Vacation Days 
  • Paid Sick Days 
  • Employee Assistance Plans (EAP) 
  • TELUS Health  
  • Flexible Spending Account (FSA) 
  • Basic Life / Accidental Death & Dismemberment (AD&D) 
  • Voluntary Short- and Long-Term Disability 
  • Voluntary Pet Insurance 
  • Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More 
  • The People Concern University & Certificates  
  • Corporate Discounts 

Other details

  • Pay Type Hourly
  • Min Hiring Rate $23.08
  • Max Hiring Rate $23.08
  • Travel Required Yes
  • Required Education High School