Rental Ops RS Manager (Salary)

Primary Responsibilities: Manage, administer, and serve as the primary point of contact for Homeowners on the Rental and Homecare programs for Mauna Kea Residences. Responsible for knowledge of portfolio of properties under rental and homecare contracts. Develop a positive working relationship with owners and supporting departments to anticipate, understand, and respond to owner needs as pertain to: owner and guest reservation dates, scheduled housekeeping services, resolving unit maintenance concerns, unit upgrade needs, and other concierge type services.

Essential Duties:

1. Administrative; Update new information in IQ Ware program, assist with the upkeep of The Homeowner Master List, maintain detailed owner/unit information spreadsheet, meet regularly with housekeeping, engineering and guest services to ensure all unit issues are addressed, maintain high quality and timely verbal and written communications with all stakeholders including homeowners, third-party vendors and other MKR departments and staff, coordinate housekeeping and maintenance work orders, end of month postings, statement review, attend meetings.
2. Rental Program: Assist with Business Development, On-Boarding of new Rental residences, create/introduce/assist Owners with owner login portals, manage and track ongoing communications with Owners, manage communications with owner and inhouse rental guests, complete arrival and departure inspections of rental units, identify guest damages and bill accordingly, termination of rental contracts and Off-Boarding process.
3. Homecare Program: Assist with the coordination of housekeeping and maintenance work orders, assist owners with deliveries, complete inspections of homecare residences on a regular basis.
4. Budget: Assist Director of Property Management in preparing annual operating and CIP budget and operate department within budgeted guidelines
5. Communication for program owners; Respond to Owner questions, coordinate vendor contacts, conduct regular interdepartmental communications to include HOA managers, housekeeping, engineering, Owner services and accounting. MOD program to include overnight coverage of phone calls and communicates to the MOD managers that share this program and the department that will be required to fix overnight issues.

Other Duties:

1. Additional duties and special projects as requested and/or assigned.
2. Because of the fluctuating demands of the operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, employees will be expected to help others when the occasion arises.
3. Accordingly, employees may be expected to perform other tasks not specifically addressed above.

Working Conditions:

1. Air-conditioned office environment, homes, units and condominiums
2. Outdoors in all types of weather.
3. Occasional handling of commercial detergents, cleaning solutions and cleanser.

Work Hours:

1. Must be able to work schedule determined by management
2. Must be able to work over 50 hours a week.

Equipment Use:

1. Computer, copier, fax machine and other office tools and equipment.
2. Answer telephone.
3. Cleaning tools such as mop, broom, vacuum cleaner, etc.
4. Small tools such as screwdriver, pliers, tape ruler, etc.
5. Drive company vehicle and golf cart

Mental and Physical Demands:

1. Must be able to prioritize tasks for the day.
2. Must be able to respond and resolve guest and employee concerns or problems
3. Must be able to multi-task
4. Must be able to stand, walk, bend, reach and inspect units and homes
5. Lift and carry equipment and supplies weighing up to 25 lbs.

Communication Demands:

1. Must be able to communicate to homeowners, guests and employee over the phone, in person or via e-mail

Minimum Qualification Requirements:

1. High School diploma or equivalent required. College or technical school associate or bachelor’s degree preferred.
2. Property management or resort operations management experience preferred; or equivalent combination of post-secondary education and experience (at least 2 years).
3. Must have good communication skills - written and verbal, as well as excellent listening skills and supervisory skills.
4. Professional appearance and conduct required.
5. Familiarity with IQ Ware Software is preferred but not required.
6. Must be well organized and be able to prioritize a large number of tasks.
7. Candidate must be able to work irregular hours when necessary.
8. Reliable vehicle, driver’s license and insurance required.