Prince Waikiki: Guest Service Ambassador (On-Call)

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2651
Tuesday, June 4, 2024

Aloha and Welcome!  Thank you for your interest in employment opportunities with Prince Waikiki on Oahu.  We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. 

At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
 
Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.
 
By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 1H

PW Guest Services Ambassador

 

 

Primary Responsibilities:     As an integral part of the team, is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to being the guest’s liaison with both hotel and non-hotel services.  Provide prompt and courteous service, assist in registration and departure service.  Assist in maintaining daily department operations. 

 

Essential Duties:

  1. Greet and acknowledge internal and external guest using the 10/5 rule
  2. Maintain cleanliness and organize work areas at all times
  3. Provide friendly, courteous and professional service at every interaction
  4. Ability to communicate effectively, prioritize and multi task with various guest
  5. Must be highly organized and detailed oriented
  6. The ability to register guests with emphasis on fulfilling requests, following special handling instructions and adhering to credit policies and procedures
  7. Assign rooms and accommodate special request whenever possible
  8. Knowledge of room locations, type of inventory, room rates and availability
  9. Use suggestive selling techniques to upsell rooms and services
  10. The ability to work well and closely with internal departments to ensure guest request and services are followed through
  11. The ability to handle guest problems and complaints in a timely manner with a Win Win resolution
  12. Be able to work varies shifts including the overnight 10pm – 6am
  13. The ability to handle emergency procedures and situations while being calm and professional
  14. The ability to perform tasks and projects as delegated by Management
  15. Process a working knowledge of the Reservations Department, take same day reservations and future reservations when necessary.  Know cancellation procedures and policy
  16. Coordinate room status updates with the Housekeeping Department of check-outs, late check-outs, early check-ins and any rooms related discrepancies
  17. Use proper phone etiquette
  18. Ability to use 10-key by touch, be able to use a computer and type 35 words per minute
  19. Ability to bend, stoop and lift 30 pounds or more may be required
  20. Ability to cross-train in other areas of hotel as needed to understand the hotel operations
  21. Know all safety and emergency procedures. Be aware of accident prevention policies - See something Say something

 

Other Duties:

  1. Generate reports as required
  2. Roll Oshibori towels
  3. Sweep and vacuum

 

 

Working Conditions:

  1. Air conditioned office environment
  2. Ability to stand for up to 8 hours or more during work shift

 

Work Hours:

Flexible schedule required

 

Equipment Use:

  1. Ability to utilize the following: Opera, Saflok, Microsoft Office, Outlook and other systems used in the Front Office areas
  2. Paper cutter
  3. Micros POS
  4. Typing 35wpm

 

Mental and Physical Demands:

  1. Must be able to handle irate guest while remaining calm and friendly
  2. Must be able to work under pressure, manage stressful situations and multi task
  3. Must be able to endure various physical movements throughout the work areas

 

Communication Demands:

  1. Must be able to verbally communicate in person and over the phone
  2. Must be able to follow verbal or written instructions

 

Minimum Qualification Requirements:

  1. Must be proficient in English (oral and written) to effectively perform job functions
  2. Must be able to perform general cashiering procedures
  3. Must be able to multi task and be organized
  4. Minimum 2 years or more hotel experience

 

Education:

  1. High school graduate or equivalent
  2.  

We appreciate your interest in joining our 'Ohana.   Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form. 

Other details

  • Pay Type Hourly
  • Employment Indicator Band 1H
Location on Google Maps
  • Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America