Customer Service Representatives

Customer Service Representative

Position Description: Responsible for answering routine telephone inquiries in a customer‐oriented call center operations environment by following standard scripts and procedures. CSRs are also required to have strong written skills to appropriately respond to customer chat sessions as well as customer e-mail correspondence. Has an on‐going knowledge of company policies/guidelines as directed by management. Position requires flexibility to adjust to other duties of the CSC as needed.  Essential duties include:

·        Assists customers with the account opening process.

·        Accurately explains the terms/conditions and policies/procedures relating to the account.

·        Processes account payments, perform cash out process at end of shift

·        Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.

·        Performs account maintenance, including account changes, adjustments, and statement requests.

·        Contacts customers for additional account information.

·        Assists in problem correspondence as required.

·        Prepares reports including CSR Daily Activity report and cash out report.

Requirements: 

• High school diploma or GED Certificate is required.
• Prior customer service or call center experience preferred.