Operations Manager

About this Opportunity:

Regency Centers is seeking an Operations Manager to join our Washington, D.C. (Bethesda, MD) regional office. This position will be based out of our office in the Westbard Shopping Center, located in Bethesda, Maryland. The Operations Manager will be responsible for supporting management of property operations, maintenance, and events for The Westbard shopping center, as well as other future assigned high profile assets. Westbard Shopping Center is a one of a kind retail and entertainment destination that is still in development and currently comprises a total of approx. 90,000 square feet of retail space and office space, a parking garage and approximately 20 active tenants. Phase II, which is currently under development will encompass a Green space, an additional parking garage, more residential and approximately 20-25k square feet of retail. All of this nestled between 101 townhomes that are also under construction.

What You’ll Be Doing:

This individual will assist in the execution of a strategic business plan through individual contributions and support of the Senior Property Manager of assigned asset(s) to include:

• Use expertise to drive decisions regarding fiscal and physical performance of the assigned asset(s) (i.e. Reduce open A/R balances, increase income, grow rents, manage operating expenses, analyze troubled tenants and make recommendations, prepare budgets, prepare monthly and annual financial reports) in accordance with NOI objectives.
• Establish meaningful relationships and understand the business of all merchants and tenants by gathering and analyzing information to maximize the sales productivity of the property.
• Increase the velocity, volume and quality (e.g. matching consumers with merchants and driving sales) of consumer traffic to the property. This includes enhancing the consumer experience and promoting repeat traffic.
• Maximize property cash flow by managing CAM and operating costs, identifying and implementing cost saving programs, and, where appropriate, identifying and executing value added opportunities.
• Responsible for properties’ physical plant (i.e. Property inspections, bidding contracts, signage approval, make improvements through capital expenditures, ensure safety of center).
• Oversee tenant improvements to ensure they are in accordance with lease, building standards and local code requirements. 
• Manage capital expenditure projects in collaboration with construction and/or tenant improvement team. 
• Collaborate with development and construction teams on development / redevelopment projects.
• Establish relationships with the local community (residents, community groups, elected officials, businesses, etc.) to advance the strategic plan (i.e. address and follow up on tenant concerns, active participation in community/HOA meetings & events).
• Assist in implementing operational aspects of marketing events for assigned asset(s) and periodically attend marketing events to enhance consumer experience by ensuring events meet Class A standards and drive traffic to the center(s).
• Assist with identifying and implementing ancillary income & sponsorship opportunities that support the asset’s strategic plan. 
• Collaborate with leasing team on tenant selection and lease renewals.
• Work on special projects/ongoing initiatives according to current needs.
• Day to day management of property vendors (full-time contract vendors, R&M vendors, scheduled PM Vendors)

• Respond to property needs after business hours and on an emergency basis to ensure the safety of guest/tenants as well as maintain a “Class A” operating standard

Are You Qualified?

Required:

• Bachelor’s degree in Real Estate, Business Administration, Finance, Accounting, Marketing, Communications, Hospitality or related field from an accredited institution (an additional 5+ years of exceptional related experience may be considered in lieu of Bachelor’s degree)
• Minimum of two (2) years of property management experience
• Intermediate level proficiency with current Microsoft Office software, email and Internet research functionality
• Quantitative and analytical skills
• Strong written and verbal communication skills

Preferred:

• Experience managing mixed-use developments, particularly with retail, multi-family, office, and hotel components
• Knowledge of GAAP, leasing, contracts, and industry-related terminology
• Active member of a recognized commercial real estate professional group such as ICSC or ULI
• Working knowledge of JD Edwards, Nexus, or other accounting software
• Experience with garage/parking management
• Familiarity or experience working with building trades (plumbing, painting, roofing, electrical, HVAC, etc.)
• Familiarity with construction and building concepts

Personal Traits We Value:

• Leadership skills (planning, informing, directing, and managing teams)
• Ability to work within a team setting in a fast-paced environment
• Customer focus, interpersonal savvy, strong oral and written communication skills
• Priority setting, decisiveness, time-management skills and ability to work in team environment
• Trust and integrity
• Manages change with a strong capacity to adapt quickly to any learning situation
• Conflict resolution skills
• Motivated self-starter, eager to learn & grow within the role

A Little Bit About Us:

We own and operate premier shopping centers in suburban neighborhoods in the top cities and markets across the country. We live by a strong set of values, which have guided us for more than 60 years. Our centers thrive with highly productive grocers, restaurants, service providers, and terrific retailers that connect to their communities and customers. We are also active developers of new shopping centers that feature great merchandising, placemaking, and customer engagement as part of our Fresh Look™ program. We are a vertically integrated real estate company and a qualified real estate investment trust (REIT) that is self-administered, self-managed, and an S&P 500 Index member. Learn more about us at RegencyCenters.com. 

Benefits:

Our compensation and benefits package is very competitive and includes:

• 401(k) + Profit Sharing plan with generous company match
• 3 medical insurance plan options including 1 HSA with prescription drug coverage, telemedicine, Pharmacy Advisor, Medical Expert Option and Hinge Health (MSK)
• Dental insurance including coverage for adult & children orthodontics
• Vision insurance
• Family planning benefit with Frame Fertility
• Award winning incentive-based wellbeing program
• Health Care and Dependent Care FSA
• Paid leave programs (parental, compassion, bereavement, jury duty, and military)
• Company-paid life/AD&D and disability
• Voluntary benefits (supplemental life/AD&D, critical illness, accident, hospital indemnity, and identity theft)
• Anniversary stock grant awards
• Educational assistance
• Health Advocacy + Employee Assistance Program (EAP) and Management Assistance Program (MAP)
• Matching charitable gifts
• Flexible paid time off
• Volunteer time off
• Paid holidays

*Regency Centers is an equal opportunity employer.  Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of background investigation. Regency Centers is a smoke-free and drug-free workplace. Pre-employment drug screening is required. No recruiters or agencies without a previously signed contract. Only candidates whose profiles closely match requirements will be contacted during this search.