Freelance Demo Artist & Trainer – Sports Generalist

FREELANCE OPPORTUNITIES AT ROSS VIDEOIn addition to our full time roles, we rely on talented external Freelancers to supplement our team.  If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible.

Ross Video specializes in the design of products and solutions for the professional broadcast market. We manufacture and support a wide range of innovative products for use in broadcast, distribution, live event and production applications. Ross Video products have sold into more than 100 countries. Visit www.rossvideo.com to learn more.

The Freelance Demo Artist & Trainer – Sports Generalist is responsible for performing the commissioning and training of Ross products and integrating these into the Sports systems at client locations globally. The position requires above average knowledge on Ross Switchers, XPression, Dashboard and Ultrix. This front line individual is responsible for managing customer expectations, completing required documentation, providing end user technical & operational training and ensuring that the system performs as specified. This key individual works closely with our Sales and Technical Services Team to ensure delivery of the Ross Superior Customer Experience.

Who you report to: Manager, Demo & Training Solutions – Sports & Graphics

What the job is all about:

Primary activities

• Provide effective
• Onsite installation/commissioning/training services
• Complete required documentation
• Customer/technical service
• Troubleshoot technical/systems issues at customer facilities
• Secondary activities
• Provide support to the implementation team, as required
• Assist with set-up/demos and attend tradeshows as needed
• Perform other related duties as required

Demonstrations

• On-site, off-site, online/remote customer demonstrations and tradeshow events
• Ensures integrity of the demo experience and provides feedback and input re: areas for improvement
• Setup demo equipment, assists with set-up and prepares/tests gear prior to demos
• Maintains above average knowledge base and skill set in the functionality and demonstration of Ross Video’s product lines and solutions, which include Production Switchers, Character Generation & Graphics, Video Severs & Social Media Management

Training  

• Perform on-site, off-site, and online/remote customer training
• Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions
• Provide customer feedback to the MPM & TPM on product operation, features, and roadmap
• Actively participate in Ross’ user forums, lead key discussions, and assist Product users
• Specific product knowledge above average. Works to help support teammates technically or operationally.
• Self-sufficient, onsite problem solving, fulfilling all communication duties for all departments or people involved (Sales, TS, PM)
• Superior communication with customers and internally regarding processes, setting-up and understanding customer expectations, raising issues if any
• Proper etiquette when communicating with customers
• Can correct, resolve issues, solve problems both internally and externally. Problem solves by collecting, recording, and analyzing missing information. Exercises own judgment when working on customer facing projects. Raises unusual problems to Manager.
• Pre-project coordination with customers, understanding and conveying full scope of work to the customer

Commissioning

• Perform Onsite software installation/Upgrades
• Perform Commissioning of multiple product lines
• Perform Customer technical training services
• Perform Complete required documentation. i.e. daily reports, wrap up reports
• Perform Customer/technical services
• Perform Troubleshoot technical/systems issues at customer facilities
• Provide support to the to the implementation team, as required
• Responsible for personal professional development on the technical integrity of customer commissioning experience
• Maintain above average knowledge base and skill set in given product lines
• Provides customer feedback to Manager
• Specific product knowledge above average
• Self-sufficient, onsite problem solving, fulfilling all communication duties for all departments or people involved (Sales, TS, PM)
• Proper etiquette when communicating with customers
• Can correct, resolve issues, solve problems both internally and externally. Problem solves by collecting, recording, and analyzing missing information. Exercises own judgment when working on customer facing projects. Raises unusual problems to Manager
• Pre-project coordination with customers, understanding and conveying full scope of work to the customer

Who you are:

Knowledge/Education/Training:

• Technical diploma and knowledge of broadcast systems
• Additional education and computer courses are strong assets
• Superior customer skills, including excellent verbal and written communications (English mandatory)
• Above average skills on Ross Video products, including Ross Carbonite switcher, XPression and Dashboard
• Knowledge of other languages is a definite asset.
• Project management experience would be an asset

Traits:

• Well-organized, very detail oriented, positive, determined and able to work on multiple projects simultaneously
• Able to envision entire projects and look for problem areas High initiative, resourceful and well-developed analytical skills
• High Tolerance of Ambiguity
• Must be able to maintain healthy relationships with customers
• Must be able to work with a team as well as independently
• Ability to clearly communicate ideas to various audiences
• Ability to function is highly stressful situations
• Ability to learn quickly

Experience:

• Excellent trouble shooting and debugging skills
• Basic IP knowledge is a must
• Knowledge of Ross Video products and workflow solutions would be a definite asset
• Strong knowledge of MS Word and Excel
• Strong Organizational skills
• Strong problem solving and prioritization skills
• A strong desire to get the job done
• Strong interpersonal and observational skills
• Strong skill set in live sports productions

Other:

• Valid Driver’s License
• Current Passport
• Possible heavy lifting if moving equipment
• Willing to travel 80-90% of the time (short-notice and international trips)
• Onsite or Online where services are required
• Various customer locations (broadcast studios, control rooms, educational facilities, houses of worship, sports arenas, tradeshows…)
• Travel up to 80%

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Mandatory Covid-19 Vaccination Policy 
At Ross, we put the health and safety of our employees and their families first. It is our responsibility to provide a safe work environment, and as such, we strongly encourage all employees globally to get vaccinated against Covid-19. As a global company, we understand that policies and legislations may vary from country to country. In certain jurisdictions, Ross has implemented a Mandatory Covid-19 Vaccine Policy for all employees and proof of vaccination may be required during the hiring process.  If you have any questions or concerns regarding this policy, please reach out to the Talent Acquisition team.