Freelance Demonstrator and Trainer –News Production Workflow

FREELANCE OPPORTUNITIES AT ROSS VIDEOIn addition to our full time roles, we rely on talented external Freelancers to supplement our team.  If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible.

The Freelance Demonstration Artist and Training Specialist is responsible for performing training of Ross products, solutions, and integrations at client locations globally. The position requires above average knowledge on the following products or their industry equivalents: Ross Inception, Newsroom Control Systems, Social Media Management, MOS, Streamline Pro, Streamline Xchange, and Streamline Classic. This front-line individual is responsible for managing customer expectations, completing required documentation, providing end user operational training, and ensuring integrity of the training experience. This key individual works closely with our Sales and Demonstration Artist Team to ensure delivery of the Ross Superior Customer Experience.

Responsibilities

Demonstrations

• Perform on-site, off-site, online/remote customer demonstrations.
• Assist the Inception team with content creation, organization, and technical execution of major trade shows throughout the year.
• Is responsible for the operational and technical integrity of both the demo and training experience and offers effective solutions for areas of improvement in house and online.
• Set up demo equipment, assist with set-up and prepare/test gear prior to demos.
• Advise the Sales and Product Management (PM) groups regarding current industry trends and customer feedback.
• Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for Inception Solutions 
• Develop demonstration techniques, methods, and materials for use by other demo staff.

Training  

• Perform on-site, off-site, and online/remote customer training.
• Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions.
• Assist in the development of News Production Workflow customer training methods, materials, and techniques.
• Provide feedback to the Inception and Streamline Product Management on product operation, features and roadmap.
• Participate in the review process for upcoming software feature lists.
• Champion customer needs, notably operational features, roll-out and training methods as well as future feature requirements
• Actively participate in Ross’ user forums, lead key discussions, and assist Inception users.
• A maximum of 75% international travel is possible.
• Must have a valid passport and driver’s license.

Knowledge/Experience

• Post-secondary degree related to television broadcast or appropriate work experience in a broadcast/post/corporate video environment using a newsroom control system.
• Minimum of 5 years’ experience in training required.
• Excellent communication and presentation skills
• In-depth knowledge of newsroom workflows, production, customer needs and applications
• Background knowledge of MAM systems is a plus.
• Experience in the selling and marketing process for broadcast equipment is very useful.
• Knowledge of use of Ross Video products and a willingness to learn how to demonstrate and train on these products, notably: Inception News and Inception Social

• Organized and very detail oriented.
• Ability to problem solve and troubleshoot.
• Ability to work under pressure and adapt to changing environments.
• Experience in the selling and marketing process for broadcast equipment is ideal.

• Fluent in English with additional languages a bonus

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Mandatory Covid-19 Vaccination Policy 
At Ross, we put the health and safety of our employees and their families first. It is our responsibility to provide a safe work environment, and as such, we strongly encourage all employees globally to get vaccinated against Covid-19. As a global company, we understand that policies and legislations may vary from country to country. In certain jurisdictions, Ross has implemented a Mandatory Covid-19 Vaccine Policy for all employees and proof of vaccination may be required during the hiring process.  If you have any questions or concerns regarding this policy, please reach out to the Talent Acquisition team.