Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Facilities Team is responsible for designing and maintaining the Ottawa R&D Facilities and the global facilities, as well as providing facilities services to all staff. We are a customer service team with Ross Video staff being our primary customers. The Facilities Coordinator is a pivotal role responsible for coordinating, organizing, and documenting facilities service activities and initiatives. Reporting to the Facilities Coordinator, Team Lead, you will coordinate repairs, maintenance schedules, alterations, occupancy services, help desk as needed and facilities related third-party contractors across the global portfolio.

Who you report to: Manager, Global Facilities

What we offer: 

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.   

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events! 

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.  

What the job is all about:

• Identifies and understands changing needs of end users, addressing their needs and managing their expectations regarding the office environment, amenities, and services.
• Provide support and assistance to employees regarding facilities related issues, requests, and inquiries, ensuring a comfortable and functional work environment.
• Provide oversight of office furniture and building operations encompassing HVAC and electrical systems. Involves managing maintenance activities to enhance facility infrastructure, diagnose issues, introduce efficiency enhancements, and prioritize occupancy safety.
• Oversee external vendors, contractors, and service providers for various facilities-related services to ensure they deliver high-quality services and implement improvements to ensure service standards are met and maintained.
• Work with relevant subject matter experts to develop evacuation plans and updates as required to ensure plans are relevant for each site.
• Assist with the development of the budget for facilities-related expenses, monitoring costs, and identifying opportunities for cost savings or efficiency improvements.  Works with Finance, Accounting and Purchasing to process variable types of documents for procurement, receiving and payment of contracted services, as well as reporting on completeness of projects and orders. Identifies most appropriate service provider for facility related services. When needed, prepare, and maintain RFP’s, bid information, and other contract documents.
• Manage inventory of office supplies and equipment, and track company assets including furniture and technology within facilities.
• Serve as the main point of contact for communication with landlords or property management, addressing lease agreements, resolving maintenance issues, and other landlord-related matters.
• Represents End User requirements and needs during implementation of projects and be responsible for follow up on actions based on various team projects.
• Work independently, handle multiple concurrent demands, make routine decisions within defined guidelines, and seek guidance for more complex issues.
• Participation in joint health & safety committees where appropriate.
• Be available to cover main receptionist when required.
• Additional duties may be assigned to support the goals and objectives of the Facilities Management department as needed.

Who you are:

• Facilities Management Certificate (e.g. FMA, FMC, FMP, SFP, CFM) OR a college / university degree in a facilities related field.
• 3 to 5 years of experience in facilities management or facilities related field.  
• Strong knowledge in systems furniture, space management, health and safety, inventory management, asset management, relevant laws, regulations, and industry standards pertaining to facilities management and regulatory oversight.
• Strong communication, interpersonal, leadership, and problem-solving skills.
• Ability to respond quickly and accurately to all client requests; strong trouble-shooting skills with attention to detail and accuracy.
• Demonstrated customer service excellence.

Other:

• May require travel to Ross Global offices.
• A driver’s license is required.
• Frequent walking between several buildings at the Ottawa Campus.
• Able to lift 25 lbs.
• Able to maneuver dolly with 50-75lbs of goods.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.