Manufacturing Engineering Support Specialist (Job Req # 2024-235)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Manufacturing Engineering Support Specialist

This position resides within the Manufacturing Engineering Services team. The group’s primary responsibilities are to support the Manufacturing Engineering Team, providing primary support for work instruction creation, MES project creation, change management and technical writing. This position is responsible for ensuring the quality and accuracy of our procedures, work instructions and product through consulting with technical owners and shop floor personnel, scheduled audits, and regular data metric review. Attention to detail, ability to work with others and a broad manufacturing process knowledge are key assets for this role. This role works out of our state of the art manufacturing facility, in Iroquois, On.

Who you report to: Manager, Manufacturing Engineering Services

Work Arrangement: Work from office

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best. 

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

Create and maintain online documentation within a Manufacturing Execution System (MES) software platform, ensuring product build requirements and process workflows are clearly defined and easily accessible for shop floor operators.

Provide support to the production floor with respect to software used for production purposes. This includes implementation, training, troubleshooting and maintenance. Assist with build support and troubleshooting in all shop floor processes.

Implement MCO/ECO changes into the MES to ensure manufacturing has accurate BOM, documentation and programming information, ensuring proper data integrity and traceability.

Change management review of Engineering Change Orders (ECO’s) to ensure Bill of Materials and design data meet the requirements for MES importation.

Ensure product is quarantined and appropriately reworked/updated prior to shipment when a WIP/FIN change occurs.

Provide technical writing services for the Manufacturing Engineering team, assisting with creation of SOPs and training content for production processes.

Assist in MES to Enterprise Resource Planning (ERP) integration, maintenance, and training including validating labour hours under the guidance of Manufacturing or Industrial Engineering.

Providing reports to assist the Manufacturing, Production, and Industrial Engineering teams

Creation of jigs/fixtures, and control documentation using CAD tools, while working with members of the Manufacturing Engineering team to prepare CAD/BOM files for automated equipment SMT, SPI and AOI.

Coordinate build requests for alternate component evaluations.

Job Requirements:

Knowledge/Education/Training:

Post-secondary education or equivalent work experience in a manufacturing environment.

Knowledge of CAD systems is an asset.

Advanced skill level with standard office tools (Word, Excel, Access, Outlook) and Microsoft Project.

Demonstrated knowledge of the manufacturing product lifecycle process.

Who you are:

Innovative, motivated and eager to learn within a fast-paced environment

Work well within a team or independently

Possess a solid mechanical aptitude and can follow procedures in a logical way

Exceptional attention to detail and willingness to ask questions.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.