Commercial Operations Support Specialist - Data Management - 1 Year Contract (Job Req #2024-289)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Commercial Operations Support Specialist - Data Management position at Ross Video is pivotal in ensuring the accuracy and reliability of our sales database, a crucial component underpinning our operational effectiveness and alignment with corporate standards. Reporting to the Manager of Commercial Operations – Business Analysis and Data Operations, this role demands a meticulous approach to managing and safeguarding detailed customer and product information within our expansive database. This information is vital to the functionality of various operational systems within the company.

Key responsibilities include the production and management of daily reports essential for monitoring data accuracy and the operation of an internal case management system for requests related to data verification or updates. This role is instrumental in maintaining the integrity of our data, which directly influences strategic decisions and operational efficiency across the company.

This is a one (1) year contract. 

Who you report to: Manager, Commercial Operations – Projects & Process

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best. 

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here. 

What the job is all about:

• Manage and produce daily operational reports to guarantee continuous data integrity and swiftly rectify any discrepancies, thereby ensuring the reliability of corporate data
• Respond to and resolve data-related issues and incidents as they arise, including troubleshooting errors, addressing user queries, and implementing corrective actions to prevent recurrence.
• Develop, implement, and monitor data integrity standards and best practices within organizational systems to maintain consistency across data sets.
• Evaluate change management requests concerning data integrity, propose modifications, and recommend improvements to current processes to enhance overall data quality.
• Continuously update and refine process documentation to ensure clarity and efficiency in data integrity management tasks and procedures.
• Lead data cleanup initiatives to rectify legacy data issues, including standardization and validation of data sets.
• Implement and oversee regular quality control checks and audits of the database to ensure ongoing data accuracy and integrity.

Who you are:

• A High School Diploma or equivalent is required; additional post-secondary education is advantageous.
• Demonstrable knowledge of sales processes, with direct experience in sales being highly beneficial.
• At least one year of experience with Salesforce.com, showcasing basic proficiency and understanding of CRM systems.
• Proficiency with Microsoft office suite of products, with a high level of competence in Excel.
• Exceptional attention to detail with a keen passion for maintaining data integrity.
• Highly organized, capable of managing multiple tasks and processes simultaneously without compromising quality.
• A proactive, action-oriented individual who takes initiative and drives for results.
• Strong interpersonal skills, able to work collaboratively within a team environment and communicate effectively across departments.
• An agent of change, eager to identify and implement improvements in internal processes.
• Analytical thinker, adept at identifying underlying issues and formulating strategic solutions for long-term success.

Bonus points if you have the following: 

• Familiarity with artificial intelligence applications in data management

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.