Floor Manager

Position Purpose: this person will be in command of overall operations of the restaurant in the absence of General Manager and Assistant General Manager.

Key Responsibilities/Accountabilities:
Managerial
• Inspect the counters and displays and making sure they have the appropriate and consistent products displayed.
• Audit Product(s) ensuring they are fresh, correctly priced and wrapping is not damaged.
• Audit counter area to pass health department standards.
• Responsible for full training of Counter Sales Associates to follow all company standards including but not limited to products and items, best of class service standards, health and safety standards and provide development plan(s) to improve, as necessary.
• Communicate any counter, product or operational related concerns and recommend opportunities for remedy to General Manager and Executive Chef.
• Facilitate coaching, counseling opportunities and disciplinary discussions to employees.
• Interview, assess and select employees for employment.
• Direct daily work activities of all scheduled staff including but not limited to floor plans, section assignment &side work.
• Monitor, manage and report and discrepancies with registers between shifts.
• Responsible for overall grooming service staff

Service
• Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession.
• Support staff with any tasks, resolve operational and employee issues and communicate and/or consult resolution with General Manager and/or Assistant General Manager.
• Personalize service by leading by example (e.g., using guest’s name, building relationships with guests to achieve loyalty and build regular clientele, check on satisfaction by being involved and speaking with every guest dining with us, etc.)
• Represent all products and present them to our customers explaining the brand and flavors using skilled sales techniques.
• Monitor and make sure quality of food and beverages is at its highest.

Administrative
• Monitor, modify (as necessary) and ensure accuracy of counter menus and POS postings.
• Audit Payroll throughout the week for accurate submission by the GM to the Support office Payroll department by Monday deadline.
• Respond to all company emails in professional manner within twenty-four (24) hours of receipt and not on the floor during the service especially in the view of guests.
• Monitor Avero reports regarding the daily performance of the restaurant.
• Follow up on all needed repairs immediately by informing General Manager and Assistant General Manager and communicating detailed outcome in Avero.
• Attend all necessary meetings scheduled by General Manager, Director of Operations and/or Ownership.
• Maintain Cash registers and verify opening and closing count.
• Responsible for all aspects of inventory & ordering for the Retail counter

Self-Development
It is understood that as a Floor Manager you are responsible to maintain current knowledge of the world of restaurants when it comes to food, wine, beer, and spirits. You will be required to continually develop this knowledge on your own time and stay on top of current industry trends. Your progress in education will be evaluated on ongoing basis. Likewise, the company will assist in any way possible with any educational goals that relate to your duties as Floor Manager (with prior management approval).

Minimal Essential Requirements:
• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.