Plumber/Technician

ABOUT US:

Roach Plumbing and Heating is a reputable, established plumbing company located in Marlborough, CT. We provide top-notch plumbing services including well & water treatment, heating & hydronic, remodeling & new construction. We are committed to ensure quality, reliability, and customer satisfaction. We are seeking a skilled Technician to join our dynamic team.

JOB SUMMARY:

The Technician is an experienced journeyman reporting to the General Manager of RWA Well Services.  This role will perform residential plumbing, repair, maintenance, and installation functions, including well pump systems, water treatment, gas, and oil-fired equipment, remodeling new construction, drain cleaning, frozen pipe repair and all other general plumbing service work. 

This position is responsible for handling residential services issues, including diagnosis, repair installation functions.  Must be skilled and adept at interfacing with customers, explaining and resolving general plumbing issues.

ESSENTIAL FUNCTIONS:

• Runs residential services calls for plumbing based, repair maintenance or new construction. 
• Performs residential Well Services repair and maintenance calls.
• Monitors truck inventory, prepares requisitions for procurement of materials and supplies.
• Customer facing communication responsibility regarding plumbing service diagnosis and repair requirements.
• Coverage required for early starts and after-hours emergency situations, as needed.
• Participates in training to stay current with new technology and techniques.
• Other duties as required to achieve the mission of the RWA Well Services

JOB QUALIFICATIONS:

Minimum Educational Requirement:

1. P-2 or better Plumbing License
2. High school or trade school diploma or equivalent

Experience/Skills/Abilities:

• Minimum 4 years of field experience in residential plumbing services
• Solid grasp of residential Well System configuration, diagnosis, and repair.
• Excellent organizational skills
• Excellent ability to communicate (verbally and in writing) and work as a team.
• Ability to utilize technology such as an iPad for daily operational use.
• Must be able to initiate and work through conflicts to achieve desired change.
• Must be able to read and understand residential plumbing manual and specifications.
• Ability to work independently and exercise sound judgment in performing duties.
• Maintain valid Connecticut motor vehicle operator’s license.
• Ability to work in a fast-paced environment while remaining calm and composed.
• Ability to multi-task when assigning, reviewing, and tracking numerous work orders and projects.