PURPOSE

The Global IT Enterprise Administrator will provide administrative support to various enterprise-level platform(s). This role works closely with global, regional, and local IT teams to ensure the ongoing availability and performance of applications used by SMC Group Companies.  This individual will also provide guidance and assistance in adoption and optimization of additional platform capabilities to ensure that SMC is working effectively within those systems.

ESSENTIAL DUTIES

• Perform day-to-day administration of Global Software applications, including making approved changes to system configurations.
• Perform platform implementation tasks including but not limited to configuration, integration, testing, requirements gathering, and solution design.
• Proposes and implements process enhancements to optimize service delivery and enhance customer satisfaction.
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities.
• Monitors system performance, generates reports, and provides insights for continuous improvement.
• Configure Business Rules, Notifications, Client Scripts, and ACLs including advanced scripting to optimize performance.
• Configure UI Pages, Policies, Actions, and Macros within the UI to optimize User Experience.
• Work with Product Owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
• Document and maintain functional business requirements, process flows, and business use cases.
• Conducts ad hoc training and work with training teams to develop training sessions and workshops to educate end-users.
• Conducts research and stays up to date with emerging trends and advancements to understand how to better serve the global needs for SMC.
• All other duties as assigned.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Off-hour meetings and work to accommodate global time zones
• Collaborative team environment in a shared workspace
• General office, computer room, warehouse, and factory areas
• Local/international travel as required
• Able to sit for extended periods of time
• Minimum lifting requirements of 15 pounds

MINIMUM REQUIREMENTS

• Associate’s degree or equivalent verifiable education/work experience
• 5+ years of customer-facing experience in an enterprise environment
• Experience with Microsoft 365 technologies
• Experience with PowerShell a plus
• Experience working with global teams a plus
• ITIL certification a plus
• Involvement working directly with vendors, stakeholders, and end users
• Experience translating business requirements into technical solutions
• Experience supporting the development and deployment of workflow solutions
• Ability to travel abroad