Special Markets Customer Service - Customer Service Coordinator

Established in 1919 and traded on the NYSE, Standard Motor Products, Inc. (SMP) is a leading independent manufacturer and distributor of premium automotive replacement parts utilized in the maintenance, repair, and service of vehicles in the automotive aftermarket. Additionally, SMP provides customized solutions for vehicle control and thermal management products in diversified end markets represented by its Engineered Solutions segment.

Globally, SMP employs over 6,000 employees across nearly 40 manufacturing, distribution, and engineering facilities and offices located in North America, Europe and Asia. SMP sells its products primarily to automotive aftermarket retailers, program distribution groups, warehouse distributors, original equipment manufacturers, and original equipment service part operations in the United States, Canada, Europe, Asia, Mexico, and other Latin American countries.

Customer Service Coordinator

Non-Exempt Salaried Position

Standard Motor Products-Independence, KS has an immediate opening to join our Customer Service Team.  This individual must be self-motivated, detail-oriented and organized with the ability to multi-task, and have excellent interpersonal and communication skills.  

The responsibilities of the position include:

• Customer account management
• Enter purchase orders and follow through to delivery
• Access and manage customer online portals
• Process Electronic Data Interchange customer orders
• Understand and analyze customer scorecard metrics
• Communicate with customers and all levels of SMP management
• Prepare customer returns and debit/credit documentation
• Prepare Customs documentation

Experience/Education:

• Business or related Associate or Bachelor’s degree preferred. 
• 3-5 years experience in a manufacturing customer service or planning environment. 

Skills:

• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills
• Ability to work with limited supervision in a professional manner

Qualified candidates should submit resume by Friday, July 12, 2024

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