Public Health Emergency Associate

Public Health Emergency Associate - MaineCare Office of Family Independence

The positions will provide critical support to OFI’s MaineCare (Medicaid) eligibility and enrollment function in preparation for and during the unwinding of the public health emergency continuity of coverage requirement. Those functions will include navigating various state systems to do data entry and analysis; correspond with clients in writing and on the phone as needed; and otherwise prepare MaineCare cases for state staff to process. The main purpose is to expedite the decision-making for and processing of tens of thousands of MaineCare cases for which eligibility must be re-determined in the 12-14 month unwinding period, and the expected result is for OFI to increase its output capacity by several hundred cases per day.

1.    Knowledge, Skills and Certifications

Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills.

·       Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component

·       The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures

·       Skilled in Microsoft Office suite of programs

·       Skilled in telephone communication with clients/the public and using telephony systems

2.    Duties and Deliverable (Outline of specific job duties)

Specific duties required of the resource, as well as any expected deliverables, including necessary travel expectations.

·       Prepare MaineCare cases for processing; to include data entry in the OFI eligibility systems; applying relevant program policies to specific case circumstances, and identifying and requesting verifications as necessary

·       Updating client addresses in ACES, including outreach by phone or otherwise as necessary

·       Fielding phone calls from the public to answer basic questions, provide information about case status, or triage to eligibility specialists

3.    Schedule

Summary of work schedule, including normal working hours, on-call expectations, allowed time off (which is non-billable), ability to work remote.

This will be a fully remote, full-time role, with hours expectations aligning with Department staff – eight working hours on a set schedule that can start as early as 7:00am and go until no later than 5:00pm, with 30 or 60 minutes for lunch.