Fraud Specialist - Alerts Houston or Dallas

The Fraud Specialist – Alerts is responsible for various functions related to Fraud/BSA compliance. The Fraud Specialist will work closely with the Fraud Manager and/or Director of Fraud and perform various functions related to investigation of fraud and suspicious activity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Review and disposition fraud alerts that may be generated by the Bank’s transaction monitoring and/or screening systems(s).
2. Conduct investigations of fraud and suspicious activity, including Deposit Fraud, Check Fraud, Online Account Takeover, Kiting, Elder Financial Exploitation, ACH Fraud, Identity Theft, etc.
3. Document investigations within the Bank’s automated BSA/AML/Fraud transaction monitoring system according to bank policy and procedures.
4. Interface daily with customer servicing officers and other bank employees regarding customer transactions to determine if items are authentic or fraudulent to return within the timeframe to avoid a customer and/or bank loss.
5. Communicate suspicious activity to the Anti-Financial Crime (AFC) Assistant Fraud Manager - Investigations and/or Fraud Manager.
6. Assume responsibility for various departmental functions in the absence of staff members and when work balance situations arise.
7. Work reports and databases using established policies and procedures.
8. Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance.
9. Monitor consumer transaction and account activity for potentially fraudulent activity, including identity theft, kiting, account take-over, friendly fraud, and other identified risks.
10. Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.

SECONDARY DUTIES

1. Assist Auditors and Bank Examiners with inquiries.
2. Review and appropriately act on new, revised, or proposed laws, policies, and procedures.
3. Provide assistance in training of newly onboarded team members.
4. Provide support to all areas of the Fraud department as directed or where service or assistance is needed.
5. The position performs duties specific to the position and other functions as assigned by management.

SUPERVISORY RESPONSIBILITY

This position is not responsible for the supervision of staff.

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.

The incumbent for this position may operate any of all of the following: telephone, copy and fax machine, adding machine, computer and related printers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.

MINIMUM REQUIREMENTS

These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines: 

• Minimum of 4 years of experience of risk management, fraud investigation, FinCEN/SAR processing, fraud alert decisioning, financial services, operations, audits, or any equivalent combination of financial industry experience.
• Minimum of 1 year of experience in Financial Crimes, fraud investigations and fraud alert decisioning.
• Ability to make decisions based on the data reviewed from alert and core system.
• Knowledge of Uniform Commercial Code (UCC) and other state and federal regulations pertaining to check fraud and check processing.
• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk management.
• Proficiency in Microsoft Word, Excel, and PowerPoint with strong analytical skills.
• Excellent verbal and written communication skills.
• Enthusiastic, self-motivated with the ability to work independently and as part of a team.
• Ability to prioritize multiple assignments and to meet required timelines.
• Detail oriented with excellent research, organizational, and problem-solving skills.
• Experience with Verafin transaction monitoring system a plus.