Parts Counter Person - Kearny Mesa Ford/Kia

Parts Counter Person - Kearny Mesa Ford/Kia

Non-Exempt

Job Summary:

The Parts Counter Person assists all customers in selecting required parts in a friendly, professional, and efficient manner. The Parts Counter will oversee the replacement parts inventory for the company's automobiles, maintain orderly storage areas and accurate records, and purchase required parts and assemblies.

Supervisory Responsibilities:

None

Essential Functions: 

Answer customer phone calls, provides price quotes, looks up parts to fill customer request.Receive orders and estimates by email, fax or internal requests, assures the parts that are ordered are correct and fills order per customer request. Inform customers of companion part requirements and specials and ensures that the customer is exposed to all OEM options.  Fill orders from stock, notifies customer of out-of-stock parts that need immediate attention. Locates out-of-stock parts from outside sources and submits special orders. Notify the customer or service advisor when special ordered parts have arrived and when they will be delivered.  Follow up on back-ordered parts, verifies will-call and back-order parts and returns to vendors or to stock those items not picked up or required. Assure all purchases for parts are billed accordingly and paperwork is complete and reconciled.Issue credit for parts returned or ensures that parts are taken off of repair orders when turned in, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Keep orderly records of all parts orders, invoices, estimates, special order parts and keeps desk and counter areas clean and uncluttered.  Provide excellent customer service by listening to customer inquiries and requests, also tries to "up-sell”, or provide “in conjunction with parts” to customers or technicians when appropriate.  Work well with others, maintains composure in a fast-paced environment. Keep current on new products and product updates. 

• Maintain satisfactory attendance.

Perform other related duties as assigned.

Qualifications: 

Minimum Qualifications:

• Must have previous automotive experience.
• High school diploma or equivalent.
• Ability to lift up to 15 pounds.
• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• Knowledge of CDK/Dayforce.
• Previous experience working as parts counterperson at an automotive dealership Excellent. verbal and written communication skills.
• Excellent organizational skills.
• Basic understanding of automotive parts and mechanical systems.
• Basic mathematical skills to develop and maintain invoices and inventories.
• Proficient with or able to quickly learn the inventory system.
• Proficient with Microsoft Office Suite or related software programs.
• At least two years of experience in an automotive or truck parts warehouse, repair center, dealership, or similar facility.

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer.
• Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 15

Environment/Noise:

• Noise level is moderate. 

Our employees are offered a benefit package which includes Competitive Pay, Medical, Dental and Vision Plans, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Paid Holidays and Vacation Time, Short and Long-Term Disability, Company Sponsored Life Insurance, 401(k) Retirement Plan, Vehicle Purchase, Service and Parts Discounts, Employee Assistance Plans (EAP), Maderas Golf Club Discounts and More! 

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M/F/D/V) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. 

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection,  race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws.  Our Equal Employment Opportunity Policy applies equally to interns and volunteers.