Body Shop Office Staff - Kearny Mesa Ford/Kia

Body Shop Office Staff - Kearny Mesa Ford/Kia 

Non-Exempt

Job Summary:

The Body Shop Office Staff is responsible for delivering exceptional customer service to clients seeking repairs and services. This role involves managing customer inquiries, coordinating appointments, and ensuring a positive experience throughout the repair process.

Essential Functions:

• Greet customers in person and via phone, providing a friendly and professional atmosphere.
• Schedule and manage appointments for vehicle repairs, ensuring efficient use of time and resources.
• Provide customers with accurate estimates for repair costs and timelines, explaining the repair process and any necessary services.
• Maintain regular communication with customers regarding the status of their vehicles, providing updates on progress and addressing any concerns.
• Address customer inquiries and resolve issues promptly, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions, appointments, and service history in the dealership management system.
• Work closely with body shop technicians and management to facilitate smooth operations and timely service delivery.
• Gather customer feedback and use it to improve service processes and enhance the overall customer experience.
• Maintain satisfactory attendance.
• Performs other related duties as assigned.

Supervisory Responsibilities:

None

Qualifications:

Minimum Qualifications:

• Minimum one (1) year of experience in customer service.
• High school diploma or equivalent.
• Ability to lift up to 15 pounds.
• Valid Driver’s license and safe driving record; required to have California within 30 days.
• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficient in using computer systems and dealership management software.
• Ability to multitask and work effectively in a fast-paced environment.
• Commitment to providing exceptional service and building positive relationships with customers.
• Ability to work collaboratively with various departments to achieve dealership goals.

Physical Demands: 

• Physical ability to stand, walk, and work in various positions (e.g., bending, kneeling) for extended periods.

Manual dexterity to handle tools and small parts.Ability to work in a fast-paced environment and meet deadlines.

• Ability to frequently lift 30 pounds and occasionally lift up to 50 pounds.

Must be able to work in tight spaces.

• Frequently bend, stretch, kneel, and squat to perform repairs and inspections.

Environment/Noise: 

• Prolonged periods sitting at a desk and working on a computer.

Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 15 pounds. 

Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), and more!

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

 We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection,  race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws.  Our Equal Employment Opportunity Policy applies equally to interns and volunteers.v