Field Systems Support Specialist
Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,900 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.
Why you’ll love working at Swire Coca-Cola (enrollment in a Swire Medical Plan is required for some benefits):
- Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match
- Health Savings Accounts w/company match
- FREE virtual primary care, acute care and physical therapy
- FREE Employee Assistance Program
- Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
- Discounted & free product
- Tuition reimbursement
- Opportunities for career advancement
What does a Field Systems Support Specialist do at Swire Coca-Cola?
A successful Field System Support Specialist will thrive in a fast-paced, hands-on environment providing world class customer support and partnering with a team of specialists across the Swire Coca-Cola territory. Swire Coca-Cola is focused on becoming a leader in technology, our Field Specialists’ work as a team to ensure the network infrastructure at all 46 locations. This is well-suited for someone who enjoys fielding daily inquires relating to hardware, software, network, and telephony issues, and able to resolve technical issues without assistance.
Responsibilities:
- Provide “End User” customer support to assist with all aspects of devices including set-up, installation, troubleshooting, repairs, maintenance and upgrades
- Troubleshoot and maintenance on computers, monitors, peripherals, and wireless communication devices.
- Maintain accurate inventory of all IT devices; Deploy new equipment and operating software
- Provide technical support/Troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivity
- Maintain documentation on process, procedure, service tickets and infrastructure
- Prioritize work requests and escalations in a timely manner to ensure deadlines are met
- Participate effectively as a team member using communication, cooperation, information sharing and problem solving
- Superior customer service and customer satisfaction skills focused with professional written and verbal communication to address the user needs
Requirements:
- Bachelor’s Degree IT or Related field preferred
- 2+ years of relevant IT experience required
- CompTIA A+ Certification required
- Microsoft 365 Certified Fundamentals preferred
- Ability to lift up to 50 pounds, reaching, and bending required
- 25% travel to various work locations, within assigned Region required
- Work outside business hours, as business needs required
Other details
- Pay Type Salary
- Min Hiring Rate $64,749.00
- Max Hiring Rate $84,983.00
- Bellevue, WA, USA