Tailgate Ambassador

Job title: Gameday - Tailgate Ambassador

Work Location: NRG Stadium – Houston, Texas

Division/Department: Operations and Logistics

Reports to: Event Operations Coordinator

  ☐ Full-Time

  ☒ Part-Time

  ☐ Exempt

  ☒ Non-Exempt

Essential Job Function:

Build a meaningful and lasting relationship with fans on gameday on behalf of the Houston Texans organization through consistent application of exceptional customer service.

Complete various customer service-related assignments in NRG Stadium parking lots and other NRG Stadium areas.

Interact with fans prior to, during and after Houston Texans home games to ensure the highest level of customer service is being provided.

Duties/Responsibilities:

• Enforce all tailgating guidelines to enhance our fans overall gameday experience.
• Monitor different Stadium parking lots and document signage and general operational concerns to be called to the attention of supervisor.
• Represent the Club as a source of information for fans on any Club gameday activity.
• Assume ownership in resolving customer service issues.

• Perform various other tasks that may be assigned from time to time by the Event Operations Coordinator.
• Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Education and/or Work Experience Requirements:

• High School Diploma or GED equivalent required.
• Previous customer service experience preferred.

• Strong conflict resolution and problem-solving skills.
• Strong verbal, written and interpersonal communication skills.
• Working knowledge of, and experience in, applying best-in-class customer service principles.
• Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.
• Walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park as may be assigned

Physical Requirements:

• Occasional travel related to job duties and responsibilities.

• Must be able to lift and carry up to 20 lbs.
• Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.