Premium Seating Concierge

Job title: Gameday – Premium Seating Concierge

Work Location: NRG Stadium – Houston, Texas

Division/Department: Partnerships

Reports to: Senior Director of Luxe Partnership Services

  ☐ Full-Time

  ☒ Part-Time

  ☐ Exempt

  ☒ Non-Exempt

Essential Job Function:

Assist in the execution of superior customer service in all assigned premium seating areas in NRG Stadium (“Stadium”) in an effort to enhance the fan experience during Club home games and other Club-sponsored events as may be assigned.

Duties/Responsibilities:

• Conduct pre- and post-game checks of all premium seating areas of the Stadium.
• Assume station at designated area (i.e., VIP entrance, club level host and concierge desks, suite level, Director’s Club, etc.).
• Greet and welcome Suite and Club level guests as they enter the Stadium.
• Provide information on the Stadium, the Club and the city of Houston to all guests upon request.
• Resolve any service issues encountered by premium product guests on the Suite and Club levels.
• Assist with any special requests received from premium seating guests.
• Assist with premium giveaways as necessary.
• Assist in any other service-related gameday duties as necessary or as may be assigned by the Senior Director of Luxe Partnership Services, Club Membership Services Managers, Club Seat Membership Advisors, Senior Coordinators of Luxe Partnership Services, and Luxe Partnership Services Representative.

• Perform various other tasks that may be assigned from time to time by Senior Director of Luxe Partnership Services
• Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.

Education and/or Work Experience Requirements:

• Bachelor’s degree from a four-year accredited college or university preferred.
• High School Diploma required.
• Prior customer service experience strongly preferred.

• Outstanding customer service skills.
• Professional demeanor and appearance.
• Strong interpersonal skills with ability to think creatively in solving customer service issues.
• Ability to work effectively in a team environment as well as on an individual basis as situation dictates.
• Strong attention to detail and follow-through.
• Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.

Physical Requirements:

• Occasional travel related to job duties and responsibilities.

• Must be able to lift and carry up to 10 lbs.
• Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.