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Care Management Supervisor - 2 Openings

Cleveland, OH, USA Req #1192
Monday, July 1, 2024

Job Summary 

Under the supervision of the Site Clinical Director, and collaboration with the Senior Director of Population Health, the Care Management Supervisor is responsible for providing direct clinical and administrative support to their site care management team.  


The Care Management Supervisor will screen, assess, and coordinate linkage for new and existing clients seeking services including primary care at each site. The Care Management Supervisor will partner with the Senior Director of Population Health to analyze data reports and coordinate outreach services to address the needs of clients.  


Collaboratively works with the different providers (internal and external) to ensure effective whole person care is provided Ensures goals and objectives specified for the program are achieved within the agreed-upon time framesProvides oversight and direction to team members to ensure client care meets and aligns with the standards of the organization's mission and strategic plan.   


Coordinate site operations with other site leadership. Will lead by living the values and philosophy held by Centers and will act as a faithful steward of organization and community resources. 


Job Qualifications  

  • Bachelor or Master’s degree in social work with a minimum of three years of related work experience in a non-profit, health-related organization.  
  • LSW or license eligible  


Essential Job Duties & Responsibilities 

  • Working closely with the Site Clinical Director on providing leadership and coordination of the care management team at assigned location ensuring all professional, clinical, and ethical standards are adhered to. 
  • Enhances the  care management team by orienting and training new team members as well as developing more experienced team members to be self-reliant achievers 
  • Collaboratively provides individual/group supervision to care management supervisees to ensure the necessary skills are learned and performed  to succeed in the role.  
  • Work closely with the Site Clinical Director to ensure effective performance for direct service programs including timely and accurate documentation and record-keeping by monitoring and analyzing system database and records, and implementing corrective action as necessary. 
  • Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services. 
  • Collaborates with the Site Clinical Director, Counseling Supervisor, and the Senior Director of Population Health on monitoring and report outcomes of the program. 
  • Work collaboratively with the Site Clinical Director on directing the day-to-day clinical operations of the  care management team including assisting staff with scheduling work hours to ensure appropriate coverage for the day to help team members meet the productivity standards outlined. 
  • Co-facilitate team staff meetings and client care meetings. 
  • In collaboration with other team members, will monitor and manage the transition of care notifications and assign staff outreach as appropriate 
  • Collaborates with internal staff and other community providers to develop and provide a continuum of services necessary to promote client success. 
  • Partner with Human Resources staff and the Site Clinical Director to recruit, interview, select, hire, and employ a budgeted number of employees. 
  • Ensures services are carried out under established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation 
  • Ensures adherence with established service plans, Ohio Department of Mental Health (ODMH) administrative rules, federal, state, and local laws, and professional standards of conduct. 
  • Using the SLII model, empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback. Documents and provides performance feedback to staff regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time. 
  • Conduct clinical assessments and provide direct clinical treatment, rehabilitation, and support services to clients, as needed. 
  • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication. 
  • Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. 
  • Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed. 


Other Job Duties & Responsibilities 

  • Participates in various standing, functional, and ad hoc committee groups. 
  • Assumes supervisory functions in the temporary absence of other supervisors and managers. 
  • Other duties as assigned. 


Core Competencies 

  • Clinical Acumen: Developed knowledge of mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong clinical intervention. Keeps accurate and appropriate records/documentation. Displays a non-judgmental attitude. 
  • Situational Leader: enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization. 
  • Team Building: The ability to provide direction and guidance to an individual or a group of people and to encourage cooperation between team members in order to attain and objective; encourages team members to use their talents and competencies in order to achieve the organization`s goals: discusses strategic goals, mission and vision with the team members and the strategic role they play in inspiring people at lower management levels; enhances the team`s problem solving skills by encouraging them to come up with their own solutions for arisen problems; practices Situational Leadership in developing individuals and teams to become self-reliant achievers 
  • Communication: Able to communicate in clear language and to adjust one’s use of language to the audience’s level; able to clarify vague and obscure discussion by pointing out the main issues; able to simplify other people’s complicated language and reduce digressions; uses imagery to clarify their viewpoint; estimates accurately what kind of language and stile are appropriate in various situations 
  • Independent Judgement/Problem Solving: Uses data to drive decision-making and translates operational goals into key performance indicators; does not hesitate or avoid making decisions; supports his/her judgement with general numbers and facts based on the organization`s performance as a whole; encourages others to distinguish between relevant and irrelevant aspects of a question at hand; defines criteria on which his/her conclusion is based. Solves difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. 



Physical Demands/Work Environment 

This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events. 


This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.  



  • This position supervises the care management positions including case managers, community health workers and patient navigators  

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

  • Job Family Behavioral Health
  • Pay Type Salary
  • Hiring Rate $65,000.00
Location on Google Maps
  • Cleveland, OH, USA