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Case Manager Behavioral Health - NEW OPPORTUNITY!

Cleveland, OH, USA Req #623
Friday, June 21, 2024

The Centers is looking for people with organizational skills who are relationship builders and results oriented, while showing compassion and concern for others!


Case Managers will provide individualized support, behavioral healthcare and non-healthcare services to clients who are overcoming and/or in the recovery stages of behavioral disorders such as mental illness, drug and substance abuse challenges. 


  • Provides individualized supports or care coordination of healthcare, behavioral healthcare, and non-healthcare services. 
  • Regularly administering screening questionnaires used to monitor Ssocial and environmental factors that influence health outcomes.
  • Provides services to clients as related to social determinants of health including, but not limited to:                                                                             
    • Housing/Neighborhood/Environmental needs         
    • Social Supports/Community and Peer needs   
    • Economic needs                                                                                      
    • Education and Vocational needs
  • Regularly monitors client status and service utilization to ensure that appropriate level of care is maintained.
  • Works with clients to develop individualized treatment plans and performs treatment plan reviews and updates.
  • Communicates vital treatment information from external providers to The Centers treatment team in order to coordinate client care.
  • Works on a multidisciplinary service team, in collaboration with Nurses, Physicians, and Pharmacists to achieve positive client health outcomes.
  • Actively assists clients in obtaining and maintaining comprehensive healthcare.
  • Attends medical appointments with clients as needed. Transports and/or accompanies clients to appointments as needed.
  • Provides ongoing communication to client, healthcare teams, and client’s support network to ensure follow-up and coordinated treatment.
  • Performs basic administrative tasks related to the job, which includes but not limited to:     
    • completion of clinical records, forms and reports   
    • completion and posting of progress notes within 72 hours of service (Policy P207.00)
  • Performs other duties as assigned.


  • Bachelor's degree or High school diploma with three years of relevant work experience in the social services field.
  • A valid driver’s license in the State of Ohio with access to an insured vehicle for client transportation.
  • The ability and desire to work closely with other team members.
  • The ability to form effective therapeutic relationships to engage clients in the mutual assessment of problems and goal-setting, and to help coordinate care plans from initial contact through end of service.

This position does not supervise any other position.


  • Excellent oral and written communication skills
  • The ability to make sound decisions under stressful conditions
  • Demonstrated clinical skills, and an ability to organize and prioritize tasks.
  • An awareness of and sensitivity to the cultural diversity of the populations served.
  • Using creativity and a drive for results, act as a liaison for the client to receive community resources.
  • A working knowledge of the stages of growth and development and family dynamics.
  • A working knowledge of the stages of change.
  • The ability to understand and accept a team approach to service delivery, and agency and program philosophy and goals.

Travel within the Cleveland area as needed for training and technical assistance. In addition, community travel needed to satisfy case management needs for clients.
Specialist II (Psychosocial Rehabilitation Specialist, 3 years exp) - Starting pay $20.00 per hour
Professional I, Behavioral Health Specialist; Case Management (Associates Degree) - Starting pay $21.00 per hour
Professional I, Behavioral Health Specialist; Case Management (Bachelors Degree) - Starting pay $22.00 per hour


WORK SCHEDULE: 40 hours per week

About The Centers  

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We provide high-quality healthcare to everyone who comes through our doors, regardless of their ability to pay. Our health care services include mental and physical health care, primary care, dental, behavioral health urgent care, pharmacy services, addiction and substance use treatment, HIV/AIDS prevention and support services, along with trauma recovery service. 


We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive

Wellbeing and Benefits  

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.  


  • Choice of medical and dental plans
  • Health Savings Account
  • Flexible Spending Account for Health and Dependent Care
  • Vision
  • Support for Continuing education and credential renewal
  • Life Insurance
  • Retirement Savings (401K) with a company contribution
  • 457 (b) Savings
  • Mental Health Support
  • Employee Assistance Program
  • Calm Subscription
  • Short and Longterm Disability




The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $20.00
  • Max Hiring Rate $24.30
Location on Google Maps
  • Cleveland, OH, USA