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ACT Peer Support Specialist; Case Management

Midtown East, 4400 Euclid Ave, Cleveland, Ohio, United States of America Req #697
Monday, July 1, 2024

Job Summary - **New Premium**
New Premium offers up to $5,200 per year beyond base pay.  

The Peer Specialist will be a current or former recipient of mental health services and/or substance use disorder services, should have self-knowledge and self-awareness of their mental health diagnosis/illness and/or substance use disorder, and willing to use and share his or her personal, practical experience, knowledge, and first-hand insight to benefit the team and its clients. Provide peer counseling and consultation to individual clients, families, and team members; act as a liaison with community resources; carries out rehabilitation and support functions; and assists in treatment, substance abuse services, education, support and consultation to families, and crisis intervention under the clinical supervision of the Program Manager.

Job Qualifications

  • The Peers Specialist must meet local standards for certification as a peer specialist OR if peer certification is unavailable locally, minimum qualifications include the following: (1) self-identified as an individual with a serious mental illness who is currently or formerly a recipient of mental health services; (2) Is in the process of his/her recovery; and (3) has completed training in wellness management and recovery interventions.
  • Valid Ohio driver’s license with less than six points and proof of automobile insurance in accordance with The Centers requirements. 
  • CPR Certification, first aid and non-violent crisis intervention training (with-in 60 days of hire).


Essential Job Duties & Responsibilities

  • Provide coaching and consultation to clients to promote recovery and self-direction (e.g., preparation for a role in treatment planning meetings).
  • Facilitate wellness management and recovery strategies (e.g., Wellness Recovery Action Plan, Illness Management and Recovery, or other deliberate wellness management and recovery strategies).
  • Participate in all team activities (e.g., treatment planning, chart notes).
  • Modeling skills for and providing consultation to fellow staff members.
  • Providing cross-training to other staff members in recovery principles and strategies.
  • Must have the interpersonal skills and abilities to effectively work with individuals with mental health illness and their families, agency referrals, and other service providers in the community.
  • Serve as a mentor to clients to promote hope and empowerment.
  • Provide expertise and consultation from a mental health consumer perspective to staff concerning clients’ experiences on symptoms of mental illness, the effects and side effects of medications, clients’ responses to and opinion of treatment, and clients’ experiences of recovery.
  • Help clients identify, understand, and combat stigma and discrimination associated with mental illness and substance use, develop strategies to reduce self-stigma.
  • Increase awareness of and support client participation in client self-help programs and consumer advocacy organizations that promote recovery.


Core Competencies

  • Values Diversity and Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.
  • Conduct: Makes a good first impression and sustains this impression with clients and co-workers; shows respect for other people; provides knowledgeable answers based on their own experience and expertise; builds a professional relationship with clients and colleagues by showing a genuine interest in other people
  • Integrity: adheres to standards and rules of conduct such as privacy, confidentiality and dual relations; guards sensitive information; adheres to commitments; takes responsibility for their actions; is transparent in their actions


Physical Demands/Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.  Travel within the Cleveland area as needed for training and technical assistance. In addition, community travel to satisfy peer support needs for clients. Employee may need to employ non-violent crisis intervention techniques to de-escalate a client. This position may require on call hours.


About The Centers  

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We provide high-quality healthcare to everyone who comes through our doors, regardless of their ability to pay. Our health care services include mental and physical health care, primary care, dental, behavioral health urgent care, pharmacy services, addiction and substance use treatment, HIV/AIDS prevention and support services, along with trauma recovery service. 

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive
Wellbeing and Benefits  

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.  


  • Choice of medical and dental plans
  • Health Savings Account
  • Flexible Spending Account for Health and Dependent Care
  • Vision
  • Support for Continuing education and credential renewal
  • Life Insurance
  • Retirement Savings (401K) with a company contribution
  • 457 (b) Savings
  • Mental Health Support
  • Employee Assistance Program
  • Calm Subscription
  • Short and Longterm Disability


The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $17.50
  • Max Hiring Rate $20.50
Location on Google Maps
  • Midtown East, 4400 Euclid Ave, Cleveland, Ohio, United States of America