Membership Supervisor

Multnomah Athletic Club is more than Portland’s most legendary hub of sports and socializing. It’s like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, full massage and physical therapy offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC’s 600,000 square feet of recreational possibilities.

Want a career with a future? A campus worth exploring? A one-of-a-kind community on which you can have a direct impact? MAC is all of those things and more.

At Multnomah Athletic Club, we don't just hire employees; we welcome individuals who are passionate about making a difference. We believe that every team member contributes significantly to our success, and we're looking for a Membership Team Supervisor who shares our enthusiasm for delivering exceptional experiences to our valued members.

The Opportunity:

As a Membership Team Supervisor, you'll play a pivotal role in shaping the membership experience at Multnomah Athletic Club. Leading a dedicated team, you'll be at the forefront of maximizing membership admissions and ensuring top-notch account management. This is your chance to make a lasting impact on our club's growth and success.

What You’ll Gain:

At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:

• Full-time employees: Enjoy medical, dental, and vision insurance.
• Facility access: Free access to our exercise room and classes, climbing gym, and pools.
• Convenience: Free parking and discounted public transportation passes.
• Retirement: Participate in our 401(k) program with an employer match.
• Well-being: Access our Employee Assistance Program (EAP) and the Headspace wellness app for free.
• Perks: Enjoy discounts on club services and meals

Key Responsibilities:

• Customer Service: Provide exceptional service to members through various channels, ensuring prompt and personalized assistance with membership inquiries.
• Membership Engagement: Effectively communicate the unique benefits of club membership to prospective and new members, showcasing the value they'll experience at Multnomah Athletic Club.
• Efficient Operations: Oversee seamless processing of membership applications, status changes, and financial transactions, maintaining accuracy and timeliness at every step.
• Team Empowerment: Guide and support membership specialists, empowering them to excel in their roles and contribute to the club's overall success.
• Continuous Improvement: Collaborate with the Membership Manager to implement best practices, uphold quality standards, and drive ongoing improvements in membership processes.

• Committee Collaboration: Serve as a liaison to assigned committees, providing expertise and support to advance board initiatives and special projects.
• Safety Focus: Maintain a commitment to safety by enforcing club policies and procedures, identifying, and reporting any hazards or unsafe conditions, and participating in the Safety Training Program.
• Supervisory Duties: Coordinate and oversee the day-to-day activities of membership specialists, providing guidance, assigning tasks, and ensuring alignment with club standards and goals.
• Engagement Initiatives: Lead weekly tours for new and prospective members, facilitate engagement with applicants through regular check-ins, and contribute to organizing monthly new member happy hours to foster connection and orientation.
• Operational Support: Act as a point of contact for day-to-day operations, offering expertise, support, and guidance to ensure the success of the membership team.
• Performance Guidance: Provide ongoing feedback to the Membership Manager on team members' performance to address conflicts, challenges, and service issues, as well as contribute to the hiring process.
• HR Compliance: Support the Membership Manager in ensuring compliance with club Human Resources policies and procedures, including training, orientation, and ongoing development needs.
• Adaptable Support: Perform additional duties as assigned by the Membership Manager, ensuring flexibility and readiness to contribute across various club initiatives.

Qualifications:

• Experience: Bachelor's degree or equivalent, with a minimum of two years of proven experience in supervising administrative personnel and fostering team development.
• Customer-Centric Mindset: Strong commitment to delivering exceptional customer service, with excellent communication and interpersonal skills.
• Organizational Skills: Exceptional attention to detail, coupled with strong organizational and time management abilities.
• Technological Proficiency: Proficient in Microsoft Office suite and quick to adapt to new software applications.
• Flexibility and Adaptability: Willingness to work occasional evenings and weekends to meet the needs of our dynamic club environment.

Ready to Make an Impact?

If you're ready to take on this exciting opportunity and be part of a team that's passionate about exceeding expectations, we want to hear from you! Apply now to become our next Membership Team Supervisor and embark on a journey of growth and fulfillment at Multnomah Athletic Club.

The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.