Senior Implementation Manager (REMOTE OR MA BASED)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

We are hiring a Senior Implementation Manager for our Commercial Lines technology team in our Worcester, MA office or remote work location.

POSITION OVERVIEW:

The Sr. Implementation Manager (Sr. IM) will play a key role in ensuring projects (change initiatives) meet objectives by increasing customer, agent, and employee awareness, adoption, and usage. This individual will focus on the people side of change, including changes to business processes, systems, technology, job roles, and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize adoption and usage and minimize business disruption. The Sr. IM will work to drive faster adoption, higher utilization and proficiency of the changes that impact employees. These improvements will increase benefit realization, value creation, ROI, results and outcomes.

The Sr. IM will have to collaborate with many others in the organization to succeed. This person will act as a partner for senior leaders and executives in helping fulfill their role as change sponsor. This person may also provide direct support and coaching to all levels of managers as they help their direct reports through transitions. The Sr. IM will also support project teams in integrating change management activities into their project plans.

IN THIS ROLE, YOU WILL:

• Lead, develop and deliver implementation plans relative to the training, communication and post release support
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Lead training and communications via the application of program/project management skills that include engaging perspectives from multiple stakeholders, keeping people informed, driving to closure and/or ensuring viability of proposed solutions/methods
• Organize and lead change impact awareness to stakeholders through ongoing collaboration between business, project and production management teams via participation in key meetings.
• Deliver comprehensive training and communication plans that are in line with the business needs to guarantee successful deployment
• Develop efforts to increase collaboration and effectiveness of all business teams
• Be the “voice” for the team when needed
• Advanced Knowledge of Industry Change Management & Practices
• Partner with each business unit SME and project team to develop Audience Analysis, Training, Communication and Post-deploy Plans
• Build and follow-up with business readiness pre-and post-implementation activities
• Ensure enterprise technology delivery aligns to and supports business objectives by identifying BU-specific requirements through identification of needs
• Optimize workflow processes and practices that impact our effectiveness for growth

WHAT YOU NEED TO APPLY:

• Bachelor’s Degree Required
• Change management certification or designation preferred
• 3-7 years of Implementation/Change Management experience
• Advanced business product and supporting platform knowledge
• Strong experience and knowledge of change management principles, methodologies and tools
• Skilled in project management approaches, tools and phases of the project lifecycle
• Exceptional communication skills, both written and verbal
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Agile and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem-solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team-player with the ability to work collaboratively
• Acute business acumen and understanding of organizational issues and challenges
• Advanced experience in large-scale organizational change efforts

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

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